Support Engineer

Description:Overall Purpose: Responsible for leading and resolving data network issues (LAN, WAN, Firewall, DNS/DHCP. Roles & Responsibilities: 1) providing data network operational support, design, engineering, and planning for data network and communications projects involving TCP/IP and related protocol connectivity for networks supporting AT&T customers. 2) Responsible for the management of the interoperability between Cisco and Juniper Layer 3 Platform, through the use of alarm and ticket systems, individual designed customized scripts, customer notification, and business partner escalations. 3) Troubleshoot complex cross tower issues which may or may not have data network root causes. 4) providing real time in-depth analysis and real time trouble resolution of incidents associated with the CISCO, Juniper, and associated Operations Support Systems, and Data Communications Network Technology platforms. 5) Onsite technical escalation point for the remote AT&T LAN, WAN, Firewall, and DNS/DHCP teams. 6) Manage fault and change ticket queue to ensure proper follow up is performed within required time intervals. Qualification Rating Must Have Engineering Aruba Wireless Access Points2 (2 - Limited Experience) of 5 (5 - Expert)and 2 years Aruba Wireless Controllers2 (2 - Limited Experience) of 5 (5 - Expert)and 2 years Cisco Call Manager - CM2 (2 - Limited Experience) of 5 (5 - Expert)and 2 years Cisco CUIS2 (2 - Limited Experience) of 5 (5 - Expert)and 2 years Cisco CUPS2 (2 - Limited Experience) of 5 (5 - Expert)and 2 years Cisco knowledge5 (5 - Expert) of 5 (5 - Expert)and 2 years Cisco UCS2 (2 - Limited Experience) of 5 (5 - Expert)and 2 years Cisco Unity2 (2 - Limited Experience) of 5 (5 - Expert)and 2 years Cisco Voice Gateway2 (2 - Limited Experience) of 5 (5 - Expert)and 2 years DNS and or DHCP acceleration and load balancing technologies3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 years Ethernet5 (5 - Expert) of 5 (5 - Expert)and 3 years Firewall acceleration and load balancing technologies3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 years IOS Voice Gateways and Gatekeepers3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 years Juniper and Cisco routers and switches4 (4 - Very Strong) of 5 (5 - Expert)and 2 years Juniper firewalls3 (3 - Moderately Strong) of 5 (5 - Expert)and 2 years LAN and WAN5 (5 - Expert) of 5 (5 - Expert)and 3 years Linux Operating System0 (0 - No Familiarity) of 5 (5 - Expert)and 3 years MPLS IP routing protocols and technologies5 (5 - Expert) of 5 (5 - Expert)and 3 years Nortel router commands and troubleshooting2 (2 - Limited Experience) of 5 (5 - Expert)and 2 years Perl scripting3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 years Shell scripting3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 years Spirent testing equipment3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 years Windows operating system3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 years Writing functional requirements analysis5 (5 - Expert) of 5 (5 - Expert)and 5 years Writing interface agreements5 (5 - Expert) of 5 (5 - Expert)and 5 years Nice to Have Engineering Bachelor Degree or equivalent experience Yes CCIE Certification Yes CCNA Certification Yes CCNP Certification Yes Additional Site (1) USA | CA | EL SEGUNDO (90245 | EL SEGUNDO) Additional Site (2) USA | WA | BOTHELL (98011 | BOTHELL) Project Name Support Engineer required for PME investigation and root cause analysis Top 5 Skills / Additional Job Posting Description Details * Please see attached for additional job details• Overall Experience: 7+ years in IT related experience in that 5+ years of experience in Problem management background in telecom, Cloud and ecommerce. • Development & Scripting knowledge in EFK/ELK/Splunk, Quantum Metric (QM)/Dynatrace/CatchPoint: 3 - Intermediate (practical application) • Java/Unix/SQL: 3 - Intermediate (practical application) • Proven ability to communicate via email, phone, chat room etc.: 2 - Novice (limited experience) • Excellent written and verbal English communication skills to work in a Global team Is candidate required to be a U.S. Citizen or U.S. National? No Is this posting for a Pre-Identified Candidate? No NPW Merger Information (No Value) NPW Merger Company (No Value)

Created: 2026-04-02