Risk Investigator

Job DescriptionJoin the City of Chattanooga TeamChattanooga, a vibrant and growing community of over 190,000 residents within a metropolitan area of nearly 600,000 is known as the "Scenic City" for a reason. Nestled along the Tennessee River and surrounded by the foothills of the Appalachian Mountains, we are a hub of outdoor adventure and innovation. Home to the University of Tennessee at Chattanooga (UTC) and Chattanooga State Community College, our city blends a rich industrial history with a tech-forward future-famously powered by the nation's first community-wide "Gig" fiber-optic network. The City of Chattanooga was also recently designated as a "National Park City," the first of its kind in the United States. Our OrganizationAs a City, we are powered by a dedicated workforce of approximately 2,600 employees committed to excellence in public service and making Chattanooga the best community in the country. Our team ensures our city thrives through a wide range of municipal services, including:Public Safety: Chattanooga Police and Fire Departments.Infrastructure & Utilities: Public Works, Waste Resources, and specialized Stormwater management.Quality of Life: Award-winning Parks and Outdoors and Community Development systems and the Chattanooga Public Library.Transportation: The Chattanooga Metropolitan Airport (CHA) and citywide transit and pedestrian friendly initiatives.Innovation: Leading-edge smart-city programs with a commitment to cutting edge workforce development policies to ensure all our residents can get ahead.Why Choose Chattanooga?The City of Chattanooga's workforce is the heartbeat of our community. We don't just offer jobs; we offer careers with purpose: making Chattanooga the best city in America. We are committed to being the premier employer of choice in Southeast Tennessee by providing:Competitive Compensation: Robust pay scales that reflect our commitment to our staff.Work-Life Balance: Generous paid time off and flexible scheduling where possible.Exceptional Wellness: Comprehensive health benefits and wellness programs designed for you and your family that deliver savings to you beyond your paycheck, featuring a centralized health clinic and pharmacy for all City employees. .Growth: A focus on professional development and upward mobility within the organization.The Great Outdoors: Your Backyard Playground: Chattanooga isn't just near nature, it's immersed in it. As one of the most biodiverse cities in North America, the "Scenic City" offers an ecological richness that few places on earth can claim. Whether you are an adrenaline junkie or a weekend wanderer, world-class adventure is always less than an hour away.Vertical Adventures: Scale legendary sandstone cliffs in what is widely considered the premier rock climbing hub of the Southeast.Water & Rapids: From the high-octane whitewater kayaking of the Ocoee River to world-class bass fishing and peaceful paddling on the Tennessee River.Trails for Miles: Explore a massive network of mountain biking and hiking trails that wind through lush ridges, hidden waterfalls, and deep river gorges.In Chattanooga, "work-life balance" means you can finish your shift and be at a trailhead or on the water before the sun sets.Our mission is to work together to build a safe, vibrant, and sustainable city for all Chattanoogans. To do that, it takes a team of skilled and passionate individuals. So, if you'd like to call Chattanooga home - or maybe you already do! - and want to further your career through meaningful work that makes a true impact where you live, we'd love to talk to you.Salary: $51,487- $62,201 (GS.9)Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST)*Hours may vary due to work assignments, or projects. Possible on-call/ after-hours*Work Location: 101 East 11th Street, Chattanooga, TNFLSA Status: This is an Exempt position.Department: Risk ManagementCLASSIFICATION SUMMARY:Incumbents in this classification are responsible for investigating all Auto Liability, General Liability, Work Comp, and Property claims directly related to the City of Chattanooga. Additionally will design and lead training for corrective actions, research best practices and comparative data, and assist the department with Safety and Risk Management related work. Work is performed with moderate supervision.SERIES LEVEL:The Risk Investigator is a stand-alone position.ESSENTIAL FUNCTIONS:(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)Investigates vehicle accidents, property damages, employee injury claims, and personal injuries involving the City, which includes: receiving notification of accidents, damages, and/or injuries; responding to scenes; inspecting accident and/or property damage site; ensure that thorough and timely accident investigations are conducted and reported determining the cause of accidents or property damage and note precautions to prevent future accidents; preparing accident reports and submitting to appropriate individuals; maintaining confidentiality and integrity of investigations; interviewing victims, witnesses, and other parties involved; collecting data and eyewitness accounts for use as evidence and in the City accident report; taking photographs and gathering evidence; ensuring evidence is protected and documented for use in court litigation and/or appearances; notifying police of accident and/or injury; cooperating with local law enforcement officers regarding accident investigations; providing information and answers as required; securing police complaint numbers; and/or, performing other related activities.Conducts follow-up investigations into accident and/or property damage repairs, which includes: ensuring all parties are in compliance with agreed upon conditions; preparing reports, letters, and other documents; ensuring accuracy and completeness of information; maintaining applicable records; investigating complaints; providing accurate and thorough reports and documents to support investigation conclusions; appearing in court on behalf of the City Attorney; and/or, performing other related activities.Completes comprehensive written reports on investigation findings including recommendations for corrective actions and risk mitigation.Triages City personnel/vehicle related accidents and determines need for on-scene immediate investigation.Makes recommendations for change to the City Code and/or department policies. Prepares and disseminates a variety of reports, forms, and notifications to all City departments.Represents the City and/or the Department at a variety of internal and/or external meetings, public events, training sessions, on committees and/or other related events in order to receive and/or convey information.Create standard operating procedures.Assists Executive Security Unit and Risk Management Department for issues involving City property or employees.Investigates public complaints related to vehicle accidents and damage, property damages, and personal injuries.May accompany employees to work-related court appearances or City proceedings.Participates in/on a variety of meetings, committees, classes, and/or other related groups in order to receive and convey information.Uses, carries, and answers their cell phone for business purposes as determined by the assigned job duties and the department head.Must meet regular attendance requirements.Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.Performs other duties as assigned.MINIMUM QUALIFICATIONS:Bachelor's degree or equivalent experience required; and five (5) years of previous experience and/or training involving injury and accident investigations, data collection, interviewing, or related experience.LICENSING AND CERTIFICATIONS:Valid Driver's License.KNOWLEDGE AND SKILLS:Knowledge of mathematical principles; investigative methods and procedures; applicable Federal, State, and Local laws, ordinances, codes, rules, regulations, policies, and procedures; risk management principles; interviewing principles and practices; and, customer service principles.Skill in reviewing, classifying, categorizing, prioritizing, and analyzing data; exercising discretion in determining data classification; conducting interviews and investigations; recognizing actual or probable interactive effects and relationships; operating, maneuvering, and controlling the actions of applicable equipment, machinery, tools, and materials; utilizing a wide variety of reference, descriptive, and/or advisory data and information; performing mathematical calculations; interpreting graphs; exercising judgment, decisiveness, and creativity in situations involving the evaluation of information against measurable or verifiable criteria; and, communication and interpersonal skills as applied to interaction with coworkers, supervisor, and the general public, sufficient to exchange or convey information and to receive work direction.PHYSICAL DEMANDS:Positions in this class typically require: walking, standing, crouching, talking, hearing, seeing, and repetitive motions.WORK ENVIRONMENT:Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.Incumbents may be subjected to extreme temperatures.SPECIAL REQUIREMENTS:Safety Sensitive: Y Department of Transportation - CDL: NChild Sensitive: NSUPPLEMENTAL INFORMATION:This position requires pre-employment screening(s) that include: background check / drug screeningThe City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.JES 3.27.25KJF 260244

Created: 2026-04-02