IT Service Management Specialist

IT Service Management Specialist Dexian Government Solutions is recruiting for an IT Service Management Specialist to support our contract at USPSOIG. Location: 100% Remote from Home Position Description: • Maintain the health, performance, and reliability of the ServiceNow platform. • Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements. • Manage user roles, permissions, and access control in alignment with security policies and organizational standards. • Provide technical support and issue resolution, ensuring minimal disruption to IT services. • Monitor system logs and performance, proactively identifying and addressing potential issues. • Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules. • Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing. • Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards. • Offer technical leadership in platform design, integration, and optimization efforts. • Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability. Primary Requirement • Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting. • Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow. • Strong knowledge of ITIL frameworks, and ITSM best practices. • Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS. • Ability to implement and maintain automated processes and workflows. • Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel. • Experience providing user training and technical documentation. • Skilled in problem-solving and root cause analysis. • Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context. Secondary Requirements: • Experience working in an Agile environment with tools such as Microsoft Azure DevOps. • Prior experience supporting government agencies or contracts. • Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment. • Bachelor's degree in computer science, information systems, or a related discipline. • Relevant certifications highly preferred, including: • ServiceNow Certified System Administrator • ServiceNow Certified Application Developer • ITIL Foundation Certification Company Description Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch/

Created: 2026-04-02