Donor Care Specialist

Join a company that truly impacts others!Hope Media Group is a multi-brand ministry. Every story we share, every event we host, and every song we play is done to engage people to love Jesus, serve others, and spread Hope.Hope Media Group the home of KSBJ, WayFM, Worship 24/7, Vida Unida, NGEN radio. Way Loud, Way new, Way Back, Way Blessed, God Listens Prayer App and Hope Events. We invite you to apply and become a part of our growing ministry to Love Jesus, Serve Others, and Spread Hope. Our team describes our environment as fun, encouraging, collaborative, engaging, caring, family oriented, and friendly. We would love for you to join us and be part of what God is doing in our ministry! Job Summary: The Specialist, Donor Care connects with donors via phone, email, correspondence, and events across all HMG brands to achieve annual giving goals and to drive engagement and support of HMG's mission. The Donor Care Specialist is responsible for answering calls and responding to emails, handling donor inquiries, researching required information, resolving donor complaints, processing payments (via Credit Cards, Checks, ACH, etc.), entering new donor information into donor software, updating existing donor information, identifying priority issues, routing calls to appropriate resource, following up on donor calls, and documenting all call information. Coordinate duties with other Specialists, Donor Cares. Reports to Sr Director, Donor Care. Hope Media Group the home of KSBJ, WayFM, Vida Unida and NGEN radio. This position resides in list Houston.Essential Functions: Customer ServiceRespond to donor calls and e-mails in a timely manner; schedule coverage as needed.Maintain professional demeanor with constituents and work to establish a positive rapport with every caller.Update constituent info in the donor database during and after each callPrint, fold, stuff and send mail to donors.File pledges and paymentsCall donors to update address and payment information.Manages key performance metrics as established for this position.Forward prayer calls/requests from donors to Prayer Team; pray with constituents when appropriateData entry, training, volunteers, etc. during pledge drivesMeet/exceed quarterly goals/metrics along with one-year goals.Accomplishes key performance metrics as established by stewardship leadersRefers unassigned donors with qualifying giving history or estimated gift capacity to appropriate stewardship leaderData ProcessingHandles and/or oversees daily donations to include lock box from bank, on- line gift verification and local deposits.Process donor payments and refunds, according to donor intentProcess online donor account changes and web transactionsUpdate donor address records based on returned mail from all departments.Interface with matching gift companies and processing all donor matching gift paper and electronic formsAlert Stewardship Team of major donor gifts for acknowledgement Demonstrated FaithPray for coworkers in team meetings or with donors/listeners as needed Participate in Support Drives as needed Participate in ministry wide Christian bible studiesAttend weekly Hope Huddle and team meetings for prayer and devotions Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ. Maintains a courteous, Christ-like attitude in dealing with people within and outside of the organizationNon-Essential Functions Any other duties assignedRequirementsRequirements and Qualifications: EducationHigh School diploma or GED required. Associates Degree preferred. ExperienceTwo years hands-on data management, customer service and/or administrative experience with emphasis on automated data processes. Knowledge, Skills and Abilities:Strong moral characterBudget management Heart for Christian ministryHas a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scriptureMust be an active member of a Bible believing local church.Proficiency in using Microsoft Word, Excel & Teams. Proficiency with Allegiance. Ability to be trained in Microsoft Dynamics, WAVE, Charity Engine, Virtuous, Raise Donors and other software applications.In-depth attention to detail regarding data entry and numerical accuracy, with a focus on data analysis and data integrityAble to prioritize and multitask within a fluctuating workload.High level of organization and time management in an environment with frequent interruptionsAble to clearly communicate both verbally and in writing with constituents and corporate partners by telephone, e-mail, and in person.Able to work with minimal supervision, both independently and within a team.Must demonstrate initiative.May require flexibility in work schedules.Supervisory ResponsibilitiesNone Working Conditions and Environment: Travel:Local travel as needed.Nights/Weekends/HolidaysOccasionally as event planner/participant.Occasionally for conferences or retreats.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity may include Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.Salary Description $20 an hour depending on experience

Created: 2026-04-02