Quality Assurance Specialist

Job ID 38937 Location Conv Ctr Fis & Oper Support Full/Part Time Full-Time Regular/Temporary Regular Add to My Favorite Jobs Email this Job Overview At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals. Job Description General Functions: Responsible for monitoring and evaluating the quality and appropriateness as per the defined standards. Conducts regular reviews and monitors the data and ensures actions taken as a result of the reviews will be documented. Coordinates with the team to ensure optimum outcomes are achieved. Coordinates and reviews of the results of focus studies and data collected. Work requires independent judgment and is performed under the general supervision of the assigned supervisor. Work is evaluated for effective quality management and compliance. Representative Duties/Assignments: Duties may vary based on the area of assignment. * Conducts regular reviews to ensure quality assurance/ quality control of procedures and data collected. * Prepares and conducts focus studies in the area of assignment. * Reviews all data and recommends improvement related to the area of assignment. * Writes policies and standard operating procedures and ensure that all quality documents are consistent with the requirements. * Analyzes data collected to trending and comparison. * Coordinates and prepares reports and may serve on various committees. * Performs supervisory duties as instructing planning, assigning and reviewing the work of others as it relates to quality improvement. Convention Center Fiscal and Operations Support (Additional Duties) Plans and conducts reviews of operational and administrative functions at the Convention Center and reports findings and recommendations to management. Reviews and tests implementation of policies, develops new policies and procedures, and recommends changes to existing policies and procedures to ensure efficient and effective operations for improvements. Researches structure, policies, procedures, best practices, and pricing strategies of other convention centers and similar venues and makes recommendations for implementation. Researches existing and emerging convention industry technologies that may improve functions at the Convention Center and recommends them to appropriate staff. Works with staff to identify available metrics and develop, implement, and monitor general and specific performance measures at the Convention Center, as well as performance measures for Orange County's overall performance measurement program. Acts as a liaison between the Convention Center and the Orange County Comptroller's Office on all audit inquiries and assists Convention Center staff in gathering requested information and data related to such audit inquiries. Minimum Qualifications: Convention Center Fiscal and Operations Support Bachelor's degree from an accredited institution in Business, Public Administration, Accounting, or a closely related field. Six years of experience in analytical, research, finance/accounting, or general government type positions. Preferences: Application Deadline Open Date: 03/25/2026 Close Date: 04/08/2026 This posting is subject to close without prior notice. Salary Information Pay Grade: 019 - From $33.73 to $43.86 FLSA Status: Exempt Placement based on Education and Experience Benefits * 10 paid holidays and up to 2 floating holidays annually. * 18 days paid time off per year. * Longevity bonus based on years of service. * 6 days of paid TERM (sick) time annually. * Low-cost medical, dental, vision, additional life insurance. * Free basic life, long term disability, and employee assistance for all the family members effective on day one. * Participation in the Florida Retirement System. * Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc. * Free access to Wellworks gyms and Orange County Recreation Centers. * Free onsite wellness coaching, including dietician and nurse. * Tuition reimbursement program. * Earn service time to forgive student loans. Disclaimer: Benefits may vary for employees under collective bargaining agreements. For more information on Benefits visit - Veterans Preference If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure folder. Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception. Educational Requirements If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense. Address Orange County Convention Center 9800 International Dr. Orlando FL. 32819 Notes Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.

Created: 2026-04-02