Senior Technical Consultant

The Senior Technical Consultant plays a key role in ensuring smooth onboarding, implementation, and platform adoption for our customers. This position encompasses implementation consultancy, technical troubleshooting, and adoption support. They guide new clients through post-sale platform setup, customization, and integration, while supporting existing customers in adopting new features. As experts on the Emarsys platform, they provide strategic advice for scalable and sustainable integrations, monitor platform usage, and help clients meet their marketing objectives. This reduces churn by keeping the platform central to customer engagement strategies. Additionally, Technical Consultants are instrumental in partner education and technical enablement, ensuring accurate scoping and smooth partner-led onboardings. The Senior role holds additional responsibilities for scoping (assistance) and mentorship. Duties & Responsibilities * Lead new and existing client onboarding for ICP, non-ICP enterprise-grade customers, from platform provisioning to design, implementation and feature adoption of their Emarsys platform, with a team of internal specialists assigned. Help customers with re-implementations to close implementation gaps. * Provide quality assurance for integrations and configurations to assure performant and effective deployments of use cases. * Fully understand the client's application environment and data in order to provide insightful and effective design recommendations for the integration process. * Work closely with client's technical teams to scope existing application environment and facilitate integration and implementation. * Warrant quality of setup and implement best practices to reduce the burden on the Support organization post onboarding. * Map customer objectives to Emarsys driven solution - promote Value and ROI through adoption and usage of our solutions. * Ensure timely delivery of contract-based work, including Statement of Work (SOW) commitments, roadmaps, forecasts, and regular check-ins. * Coordinate multiple engagements at different stages of implementation and maturity. * Act as a technical thought leader by keeping up to date on new releases/product launches and industry trends. * Partner with our Client Success organization to provide our customers with a seamless customer experience, helping to grow our customers and prevent churn. * Engage with strategically important and enterprise-grade customers and 3rd parties, in our ICP and non-ICP space. * Engage with agency partners to provide enablement, scoping assistance, and collaborative delivery, ensuring high-quality onboarding and successful platform adoption in partner-led projects. * Support the Sales Organization and Services Consultants during pre-sales scoping by showcasing the value of Emarsys Professional Services, while building trust and credibility with clients. * Provide mentorship to junior Technical Consultants and guide them in project execution, product expertise, and client communication strategies. Experience & Skills Required * Proven project management experience, preferably in a digital or technology setting, with a high level of complexity and enterprise-grade customers * Previous experience in a technical client-facing role. * Broad knowledge of our technology, ISV partners and industries * Strong CRM knowledge and experience in helping customers adopt technology and deploy use-cases. * Familiarity with all current Services offerings. * Proven subject matter expert in technical consultancy, with many years of expertise in supporting various Emarsys teams. * Extensive scoping experience. * Excellent project management skills, with a deep understanding of key performance indicators (e.g., billable vs. non-billable work, project budget KPIs). * Profound technical proficiency, with knowledge of data flows, data strategy, and working with APIs and file-based imports/exports. * Profound knowledge of web technologies (HTML, CSS, XML, PHP, JavaScript, APIs, SQL) - SaaS technologies, distributed computing concepts is a plus. * Strong analytical skills and ability to identify gaps (processes, technical) and suggest optimizations for client's workflows and strategy. * Excellent written and verbal communication skills in both native language and English. * Excellent presentation skills with the ability to deliver clear and compelling project updates to both internal teams and clients, and to translate technical requirements into business requirements and solutions. * Hands-on mentality, able to assist customers in solving challenges and adopting the platform. * Profound CRM/Marketing knowledge across multiple verticals. Ability to adapt expertise to new verticals and requirements. * Strong interpersonal skills to collaborate across internal services functions, client project teams, Customer Success Managers (CSMs), and service consultants * Ability to translate business and technical requirements into a statement of work, outlining our and customer's deliverables * Present adoption and implementation strategies and enablement to customers in 1:many engagements, optionally in conjunction with our Training Managers * Required: Business proficiency in English to effectively perform the essential job functions. Preferred: Proficiency in Spanish and/or Portuguese to support our multilingual client base which would enhance service delivery About Us * A fast-growing company with an international presence, innovative outlook and a strong market position, blending the best parts of a 'scale-up' mentality with the security (and resources) of an established multi-national * The opportunity to contribute to a bespoke, complex and successful product focused on innovation * A learning environment, heavy on personal and professional development that allows you to both learn from some of the best in the industry and own your own career * An inspiring and positive culture, working alongside talented, friendly and passionate people where success is supported and celebrated as a collective * A commitment to hybrid, trust based working, with weekly on-site collaboration for a dedicated space to work, socialise, hold meetings and create solutions as a group * 401k, Life Insurance & Maternity/Paternity policy * 20 vacation days (and an additional 2 for volunteering) * Competitive salary plus additional performance related rewards At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.

Created: 2026-04-02