Automotive Service Center Manager

Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Opportunity for advancement Paid time off Training & development The manager is responsible for daily operations of a high volume automotive service center. This leader drives team performance, delivers exceptional customer experiences, and ensures shop productivity, quality, and profitability. The ideal candidate thrives in a fast paced environment, brings strong technical knowledge, and has a proven track record of managing both people and process effectively. Key Responsibilities: ·       Oversee all day to day shop operations, ensuring efficient workflow and maximum bay utilization, ·       Schedule and dispatch technicians based on skill level, workload and vehicle priority·       Monitor repair order flow from write-up to delivery ensuring timely completion·       Maintain shop equipment and facilities; coordinate maintenance and repairs as needed·       Implement and enforce standard operating procedures (SOPs) to maximize throughput·       Track and monitor key performance indicators ARO, hours per RO, effective labor rate, etc.  Team Leadership & Development·       Recruit, hire, onboard, and retain top-performing technicians, service advisors and support staff.·       Conduct regular performance reviews, set goals, and provide ongoing coaching and feedback·       Foster a culture of accountability, teamwork and continuous improvement·       Address employee relations issues promptly and fairly Customer Service Excellence·       Maintain high CSI (Customer Satisfaction Index) scores and respond to reviews and escalations·       Support service advisors in handling complex customer concerns or difficult situations·       Ensure all customers receive accurate estimates, timely updates and quality repairs·       Build long-term customer relationships that drive loyalty and repeat business Financial Performance·       Manage shop P&L, including labor costs, parts margins, and overhead expenses·       Set and track revenue targets, implement strategies to achieve or exceed monthly goals·       Control parts inventory, vendor relationships and purchasing to optimize gross profit·       Review daily financial reports and take corrective action when performance trends down. Required Qualifications·       5+ years of automotive service experience with at least 2 years in a management role·       Strong working knowledge of automotive systems and repair procedures·       Demonstrated ability to manage a high volume shop (100+ ROs per week)·       Proven track record of hitting revenue and productivity targets  

Created: 2026-04-02