Desktop Analyst 3 - 000769

Job DescriptionPurpose/DescriptionThe Desktop Analyst 3 is a designated point of contact for many departmental customers and will provide analysis, support and maintenance of desktop computing environment, applications, hardware and related technologies utilized in these departments. The Desktop Analyst will optimize IT performance, analyze and resolve issues, incidents, and problems in a timely and accurate manner; provide end-user assistance where required; and perform on-site equipment maintenance and repair services as needed. The Desktop Analyst will also be involved in equipment receipt, deployment, and inventory. Desktop Analyst will receive guidance from the Department Executive 5 daily.ResponsibilitiesRequired TasksSupport critical activities as requiredAssist other IT service areas such as server, network, telecommunication and application groupsAcquire and develop knowledge on all supported technologiesTravel to various locations, as needed.QualificationsEducational and Experience RequirementsBachelors Degree and two years of experience providing desktop support in an environment with at least 100 users ORAssociate Degree in Computer Science, Engineering, or similar discipline from a recognized college or university and four years of experience providing desktop support in an environment with at least 100 users ORSix years of experience providing desktop support in an environment with at least 100 users; ANDLicensing and/or Certifications Preferred COMPTIA A+Current valid driver's license

Created: 2026-04-02