Automotive BDC Representative

Why Work for the Koppel Auto Group? "Here at Koeppel Auto Group, we Kare! We have over 500 employees in our organization, and we believe in cultivating talent from within, seeking out talented employees who can become Koeppel's future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Koeppel location is like a small city that requires dedicated workers of varying skills and experience levels." Experienced BDC Representatives to join their team! Experience a plus but we will train the right person. 40 Hour Work Week with some nights. Saturdays and/or Sundays are necessary!! Our BDC Representative is the first person our customers speak to whether it is online / Text messaging or by phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs. This is a great career opportunity for applicants with automotive experience, or any other customer service/telephone contact experience. sWhat We Offer:Medical, Dental & Vision Insurance401K PlanPaid time off and vacationShort/Long Term DisabilityGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily-owned and operatedDiscounts on products and servicesBDC Responsibilities include: Answering all incoming calls to the department and scheduling appointmentsAnswering all internet inquiries to facilitate appointments into the dealershipMaking phone calls to customers after they have visited the showroom to find out about their experienceHelps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chatMaintains accurate sales documentation in CRMMaintains up-to-date knowledge of all vehicles, accessories, financing options, and promotionsAttends all staff meetings, trainings, and educational classes as requiredPerforms other duties as assignedBDC Qualifications: Must have a clear, articulate, and pleasant speaking voiceMust be a self-starterCustomer service and/or telephone contact experienceMust be dependable and report to work every day on timeMust be friendly and upbeat and like talking on the phone helping people find answers to their questionsMust be able to address and answer customer requests via phone and e-mailStrong organizational skills and the ability to effectively multi-taskExcellent bilingual communication skills a plus (writing and speaking)Excellent follow-up skillsDependable and compliant in following assigned work schedule, which will include evening and Saturday hoursExcellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and othersMust be a "people person" but still know how to control the conversationProfessional appearance and demeanorMust have an excellent attendance record and a commitment to being on timeExcellent telephone skillsProficient computer and internet skillsSales experience a plus (any industry)We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2026-04-02