Cafe Worker

VALLEY MEDICAL CENTER Job Description Food Management and Nutrition Services Department The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Cafe Worker JOB OVERVIEW: The primary focus of this position is to maintain high levels of guest satisfaction concerning all aspects of retail food service. This includes, but is not limited to: interaction with customers to obtain food orders; serving foods; replenishing supplies/foods at serving stations; produces quality beverages (lattes, etc.) for customers; using cash registers or calculators to prepare bill totals for food; and accepting of payment and making correct change for all food purchases. ROLE: See job description for Service Partner for generic job description. AREA OF ASSIGNMENT: Food Management and Nutrition Services (FMNS) Department HOURS OF WORK: Varies depending on shift. RESPONSIBLE TO: Retail Manager PREREQUISITES: * Must have current Washington State Food Handler's permit. * High school diploma or GED certification preferred. * Able to communicate effectively in English, both verbally and in writing. * Able to work on weekends and holidays. * Able to meet the professional appearance standards of the organization. * One to two years of food service experience preferred. * Prior experience working as a Barista preferred. * One year of experience in cash handling to include tending cash and balancing cash drawer preferred. QUALIFICATIONS: * Demonstrates good interpersonal skills in a diverse population. * Demonstrates ability to work independently. * Able to communicate and work effectively with the physical and emotional developments of all age groups. * Demonstrates experience in providing excellent customer service. * Demonstrates basic knowledge of working a computer (for on-line training, etc.). UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: * Must be able to push, pull, and lift loads of 50 pounds or more (i.e. able to wheel a cart, with loads weighing up to 250 pounds; CO2 canisters weighing 50 lbs; sanitation buckets weighing 20 lbs.). * Transports various kinds of food service supplies and types of equipment within the area of assignment. * Requires bending, lifting and the ability to work continuously on your feet. Able to move quickly through the department and/or facility in and around patients and other staff. * Requires working with various cleaning/disinfectant solutions and chemicals. * Requires corrected vision and hearing to normal range. * Requires the ability to handle multiple demands simultaneously. * Requires frequent changes and interruptions to respond to all requests. * Requires independent problem-solving skills, compiling information and explanation of department procedures and services. PERFORMANCE RESPONSIBILITIES * Generic Job Functions: See Generic Job Description for Service Support Partner * Unique Job Functions: * Ability to use specialty equipment effectively for making product. * Assist in day-to-day operations of the FMNS department, which may include relief coverage. * Set up, break down, clean and sanitize all assigned work areas. * Demonstrate courteous and cooperative behavior towards patients, visitors, co-workers and staff. * Portions food accurately and has knowledge of content and complimentary garnish according to department standards. * Maintains a safe and sanitary work environment according to department standards. * Contributes to the department's image of professional food service and adds to the department's ability to provide quality food service by participating in marketing promotions. * Cooperate and actively participate in flexing hours in the times of low census. * Maintains responsibility for time management and best utilization of resources. * Uses proper storage techniques according to department standards. * Maintains temperature records in assigned work area. * Completes jobs as assigned. * Communicates customer feedback to the appropriate persons for follow-up and/or action. * Produces quality beverages for the customers, such as coffee, lattes, cappuccino, and other espresso-based drinks and blended drinks. * Interact with customers to obtain food orders, answer questions, and collect monies for purchases. * Serve foods to customers. * Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for take out. * Replenish supplies/foods as needed at serving stations. * Calculate total meal cost using cash registers or calculators, accept payment and make correct change. * Responsible for keeping cash flow records accurately and up to date. * Generate end of shift cash report with proper reconciliation. * Actively participates in the training of new team members as well as on-going department in-servicing and education. * Performs other related job duties as required. Job Qualifications: PREREQUISITES: * Must have current Washington State Food Handler's permit. * High school diploma or GED certification preferred. * Able to communicate effectively in English, both verbally and in writing. * Able to work on weekends and holidays. * Able to meet the professional appearance standards of the organization. * One to two years of food service experience preferred. * Prior experience working as a Barista preferred. * One year of experience in cash handling to include tending cash and balancing cash drawer preferred. QUALIFICATIONS: * Demonstrates good interpersonal skills in a diverse population. * Demonstrates ability to work independently. * Able to communicate and work effectively with the physical and emotional developments of all age groups. * Demonstrates experience in providing excellent customer service. * Demonstrates basic knowledge of working a computer (for on-line training, etc.).

Created: 2026-04-02