Strategy Manager

Strategy Manager We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Come help shape the future strategic direction of Ford's Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts, service, and aftermarket business and deliver an excellent ownership experience for our customers through the full vehicle lifecycle. We are building a dedicated strategy team to help FCSD leadership solve the most critical challenges and deliver for our customers, directly contributing to the Ford+ plan for growth. We are seeking a strategic leader who can translate complex information into actionable, high-impact recommendations to drive our business forward. In this position... This role offers a unique opportunity to tackle FCSD's most complex and ambiguous strategic challenges head-on. As a key workstream leader, you will be at the forefront of shaping the long-term direction of a critical business unit of Ford with high visibility to FCSD leadership. This is a hybrid position requiring an onsite schedule of 4 days a week in the Dearborn, MI office. This is not a remote position. FCSD Strategy Team Mission: Come help shape the future strategic direction of Ford's Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts, service, and aftermarket business and deliver an excellent ownership experience for our customers through the full vehicle lifecycle. We are building a dedicated strategy team to help FCSD leadership solve the most critical challenges and deliver for our customers, directly contributing to the Ford+ plan for growth. We are seeking a strategic leader who can translate complex information into actionable, high-impact recommendations to drive our business forward. What you'll do... FCSD Strategy Managers are key workstream leaders and critical to successful strategy development and delivery. As a Strategy Manager within FCSD, you will: * Generate hypotheses: Rigorously and analytically frame and structure the problem-solving process across topics on your assigned work stream(s), working with strategy leadership and/or stakeholders. * Structure and solve the problem: Determine the most efficient and effective approach to solve complex problems, taking advantage of FCSD and the strategy organization's existing knowledge, beyond immediate connections. * Conduct analyses: Ensure high quality and accurate analysis. Select the most effective analytical approaches and guide teams in applying leading edge techniques. Ensure team develops robust fact base, creatively addressing data constraints. * Synthesize and generate recommendations: Synthesize compelling insights from complex analysis with an ability to draw out and prioritize key conclusions and independently develop sound recommendations. * Communicate effectively and persuasively: Demonstrate strong influencing skills by effectively communicating findings, conclusions, and recommendations both verbally and in writing. Confidently present findings and lead problem solving discussions with the broader FCSD Strategy team and FCSD leadership. * Provide apprenticeship and leadership to our growing team: Be a 'player-coach' able to effectively break down a problem into discrete workstreams and balance doing versus delegation to ensure timely completion of high-quality deliverables; Model the Ford+ behaviors and values; practice situational leadership coaching work partners on the strategy toolkit and building domain expertise. What you'll do... FCSD Strategy Managers are key workstream leaders and critical to successful strategy development and delivery. As a Strategy Manager within FCSD, you will: * Generate hypotheses: Rigorously and analytically frame and structure the problem-solving process across topics on your assigned work stream(s), working with strategy leadership and/or stakeholders. * Structure and solve the problem: Determine the most efficient and effective approach to solve complex problems, taking advantage of FCSD and the strategy organization's existing knowledge, beyond immediate connections. * Conduct analyses: Ensure high quality and accurate analysis. Select the most effective analytical approaches and guide teams in applying leading edge techniques. Ensure team develops robust fact base, creatively addressing data constraints. * Synthesize and generate recommendations: Synthesize compelling insights from complex analysis with an ability to draw out and prioritize key conclusions and independently develop sound recommendations. * Communicate effectively and persuasively: Demonstrate strong influencing skills by effectively communicating findings, conclusions, and recommendations both verbally and in writing. Confidently present findings and lead problem solving discussions with the broader FCSD Strategy team and FCSD leadership. * Provide apprenticeship and leadership to our growing team: Be a 'player-coach' able to effectively break down a problem into discrete workstreams and balance doing versus delegation to ensure timely completion of high-quality deliverables; Model the Ford+ behaviors and values; practice situational leadership coaching work partners on the strategy toolkit and building domain expertise.

Created: 2026-04-02