Chief Operating Officer (COO)

POSITION OVERVIEWThe Chief Operating Officer is a key leadership position within LG Group, responsible for driving organizational effectiveness, leadership team cohesion, and accountability enforcement. The COO ensures that strategy translates into execution through proactive accountability management, decisive conflict resolution, and systematic process adherence. This role carries the authority to enforce accountability at all levels and owns critical operational decisions including resource management and deployment, process discipline, operational prioritization, and unified execution standards. The COO serves as the operational backbone ensuring leadership team performance, customer satisfaction, profit margin achievement, and daily execution stability that enables LG Group to scale efficiently while maintaining a high-performing, people-driven culture.CORE ACCOUNTATBILTIESAccountability Enforcement & Leadership Team Cohesion | Driving unified commitment, healthy conflict resolution, and collective accountabilityCustomer Satisfaction | Ensuring exceptional client experience through operational excellenceProfit Margin Achievement | Owning financial performance and profitability targets across all platformsIssue Prioritization and Resolution | Systematically identifying and eliminating barriers to executionProcess Adherence and System Discipline | Enforcing established processes and continuous operational improvementKEY RESPONSIBILITIES Leadership Team Cohesion & Performance Drive leadership team cohesion, ensuring clarity of roles, healthy conflict resolution, and unified commitment to organizational goalsHold all leaders accountable to commitments, performance standards, and cultural expectations through direct feedback and decisive interventionProvide direct leadership, coaching, and accountability to platform Directors, ensuring clarity of role expectations and alignmentFoster a culture of ownership, transparency, and high performance throughout all teams Proactive Accountability & Execution Management Engage daily in accountability enforcement-identifying obstacles, resolving blockers, and ensuring follow-through on commitments across all functionsPrioritize organizational issues systematically, removing obstacles that impede progress and operational effectivenessDrive speed and decisiveness in conflict resolution, preventing operational drag and maintaining execution momentumMaintain clear accountability structures ensuring every commitment has an owner, timeline, and measurable outcomeEstablish rapid escalation pathways for critical issues requiring immediate resolutionOperational Excellence & ExecutionOwn end-to-end operational performance across all three platforms, ensuring projects are delivered on time, on budget, and to quality standardsDrive consistency in processes, systems, and operational disciplines across platforms while respecting the unique needs of each business modelEstablish and maintain unified reporting frameworks that provide clear visibility into project health, resource utilization, and platform performanceCreate and enforce system discipline ensuring teams follow established processes and continuously improve operational efficiencyLead cross-platform resource planning and staffing alignment to optimize utilization and project delivery capacity Financial & Performance Accountability Own accountability for achieving financial goals and profitability targets across the business platformsDrive performance metrics and KPIs that measure operational health, project success, and team productivityIdentify and address operational inefficiencies that impact margin and profitability Client Satisfaction & Project Success Ensure exceptional client experience and relationship management across all active projectsServe as executive escalation point for client issues and critical project challengesDrive client satisfaction and retention through execution excellence and proactive communicationBuild and maintain strong relationships with key clients and project stakeholders in collaboration with sales team Cross-Functional Collaboration Collaborate with function leaders (Sales, Marketing, HR, Legal, Finance, Preconstruction/Estimating, Creative) to ensure seamless support of project execution Partner with Sales and Preconstruction/Estimating functions on pipeline management, resource capacity planning,and project handoffsWork with Preconstruction/Estimating function to ensure accurate project scoping and smooth transition toexecutionOversee Creative Services (Offshoot) function to deliver integrated design-build solutions for internal developmentprojects and external clientsCollaborate with Finance to ensure accurate forecasting, budget management, and financial reporting foroperationsPartner with People Operations on talent strategy, succession planning, and organizational development Strategic Execution Translate company strategic priorities into operational execution plans with clear accountability and timelinesIdentify growth opportunities and operational improvements that enhance platform capabilitiesLead implementation of new systems, tools, and processes that drive operational performanceSupport President in EOS implementation and execution of quarterly Rocks for operationsRequirementsQUALIFICATIONS Required: 10+ years of progressive leadership experience in construction, real estate development, or related operational environmentsProven track record managing multi-platform operations with significant revenue and staff responsibilityDemonstrated ability to enforce accountability at all organizational levels including challenging senior leadershipStrong people leadership skills with demonstrated ability to coach, develop, and hold leaders accountableExperience building and implementing systems, processes, and operational frameworksExcellent communication and relationship-building skills with internal teams and external clientsFinancial acumen with experience managing P&L and achieving profitability targetsBachelor's degree in Construction Management, Engineering, Business, or related field Preferred (Not Required): Experience in both commercial construction and real estate developmentFamiliarity with EOS (Entrepreneurial Operating System) or similar business operating frameworksTrack record scaling operations in a growing organizationExperience with construction management software and operational reporting tools Personality & Cultural Fit: Natural people leader who builds trust and inspires accountabilityProcess-driven with discipline to create and maintain systemsStrong coaching mindset with patience to develop othersCulture builder who leads by example and drives team engagementComfortable with ambiguity and able to bring structure to complex situations Salary Description 200000-250000

Created: 2026-04-02