Claims Investigator

We're looking for a detail-oriented Claims Investigator to support the fair, accurate, and timely resolution of general liability, property damage, and Injury claims across our convenience store and fuel station locations.In this role, you'll conduct fact-based investigations, gather evidence, interview involved parties, and provide clear, well-documented findings that support claim decisions. This position partners closely with the Claims Manager and collaborates with internal teams, insurance carriers, third-party administrators, and legal partners.If you have a background in investigations and enjoy uncovering facts, assessing risk, and supporting sound outcomes, then this may just be the role for you!What You'll DoInvestigate general liability incidents such as slip/trip and falls or customer injuriesInvestigate property damage claims involving customers or third-party vendorsInvestigate carwash incidents involving customer vehicle damageCollect evidence, review documentation, conduct interviews, and analyze surveillance footageEvaluate facts to assess liability, identify root cause, and flag potential fraud or negligencePrepare clear, professional investigative reports for claim evaluation and litigation supportMaintain accurate and timely documentation in the claims management systemCommunicate findings, concerns, and red flags to the General Liability Claims ManagerCoordinate with insurance carriers, TPAs, legal counsel, and store-level teamsAssist with customer outreach or follow-up as neededWhat You Bring2+ years of investigative experience in law enforcement, private investigation, insurance claims, loss prevention, or risk managementStrong analytical and critical-thinking skills with the ability to assess liability objectivelyProfessional and confident communication style when interacting with claimants, store teams, and legal partnersExcellent written and verbal communication skillsProficiency in Microsoft Word, Excel, and OutlookAbility to remain calm and professional in sensitive or high-stress situationsExperience reviewing surveillance footage and working with DVR systems is a plusCollaborative mindset with a strong track record of working effectively across teamsBachelor's degree preferred, or an equivalent combination of education and experience$25-$30 an hour DOE

Created: 2026-04-02