Director, Business Intelligence and Analytics, TD ...

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.The opportunityDelaware North Boston Holdings is hiring a full-time Director, Business Intelligence and Analytics to join our team at TD Garden in Boston, Massachusetts. As the Director of Business Intelligence and Analytics, you will oversee two critical business functions: Business Intelligence - responsible for converting data into tools, insights, reports, + analytics - and Data Strategy - responsible for the core technologies (e.g. CRM, data warehouse, engineering + architecture), integrations, + platforms that power our business, leading and scaling both functions through an ongoing period of transformation.This leader will oversee a combined group that spans BI analysts, data engineers, CRM specialists, and technical analysts. The Director will be responsible for setting the vision, priorities, and standards for the department while ensuring both verticals are tightly aligned to enterprise objectives around revenue optimization, fan engagement, operational efficiency, and digital transformation.The ideal candidate is a hands-on leader who bridges the gap between technical depth and business acumen. They will translate senior Leadership's strategic vision into executable roadmaps, champion a culture of data-driven decision-making across the organization, and serve as the primary point of escalation and cross-functional coordination for all data and analytics initiatives. This individual will be highly visible, working directly with senior stakeholders across Ticketing, Premium, Corporate Partnerships, Marketing, Digital, Finance, and Operations to embed data into every facet of how the business operates and grows.Key strategic objectives include: delivering a unified data ecosystem with real-time visibility and actionable insights; advancing the organization's customer data strategy toward a "Golden Record"; driving adoption of AI, machine learning, and emerging technologies; and building a high-performing, scalable team that supports the organization's long-term growth ambitionsIf you are a leader dedicated to service excellence and seek a culture of bringing company values to life, apply today.PayMinimum - Anticipated Maximum Base Salary: $119,500 - $161,300 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at we offerAt Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsWhat will you do?STRATEGIC LEADERSHIP & TEAM MANAGEMENTLead, mentor, and develop two Senior Managers and their teams across the Business Intelligence and Data Strategy & Integrations verticals, establishing clear goals, priorities, and professional development plansTranslate the VP's enterprise-wide data and digital transformation vision into actionable departmental roadmaps, OKRs, and execution plansSet and enforce standards for quality, rigor, and consistency across all analytical outputs, data products, and technical deliverablesBuild team capacity and organizational structure to scale with business growth, including workforce planning, hiring, and role definitionServe as the department's primary escalation point and decision-maker for cross-functional issues, resource conflicts, and stakeholder concernsBUSINESS INTELLIGENCE & ANALYTICS OVERSIGHTOversee the creation and optimization of dashboards, KPI frameworks, pricing models, and analytical tools that empower Ticketing, Premium, Partnerships, and other revenue-driving departmentsEnsure the BI team delivers digestible, defensible, and actionable reporting that informs executive decision-making on a daily, monthly, and seasonal cadenceGuide the development of real-time pricing recommendations, revenue forecasting models, and inventory management strategies for key products (tickets, partnership assets, parking, etc.)Champion evidence-based decision-making across the organization by making data accessible, understandable, and integrated into business workflowsDATA STRATEGY, ARCHITECTURE & INTEGRATIONS OVERSIGHTOwn the enterprise-level customer data strategy, including architecture, governance, integration, and long-term scalability aligned to organizational goalsOversee the management, optimization, and integration of core platforms including Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), data warehouse (KORE / equivalent), ticketing systems, and all associated ETL pipelinesDrive progress toward a unified "Golden Record" for customers/fans, ensuring accuracy, identity resolution, and completeness across all data systemsLead the roadmap for AI/ML capabilities including predictive modeling, personalization, churn prediction, and generative AI applications to unlock business valueCROSS-FUNCTIONAL PARTNERSHIP & STAKEHOLDER MANAGEMENTServe as the senior data and analytics liaison to department heads across TD Garden and the Boston Bruins, building trusted advisory relationships that drive adoption and alignmentPartner with Ticketing, Premium, Partnerships, Marketing, Digital, and Guest Relations to embed data-driven workflows across the full customer lifecycleCollaborate with the VP on executive-level reporting, board presentations, proformas, and strategic investment evaluationsCoordinate with Delaware North corporate IT and enterprise data teams to ensure alignment on infrastructure, security, and governance standardsAct as a senior stakeholder liaison: engage with senior leadership, business unit heads, and external partners/ vendors to align data strategy with organizational priorities and growth plansSupport broader business initiatives - leveraging data/analytics as needed for ad-hoc strategic projects, M&A diligence, new revenue streams, or special eventsMore about youBachelor's degree required in Business, Economics, Information Systems, Computer Science, or related analytical field; Master's degree or MBA strongly preferred8 - 10+ years of progressive experience in data analytics, business intelligence, data strategy, or related functions, with at least 3-4 years in a people management role overseeing multiple teams or verticalsExperience in the sports, entertainment, or live events industry strongly preferredStrong understanding of both the BI/analytics and data engineering/architecture disciplines, with the ability to provide technical guidance and quality oversight across bothExperience with CRM platforms (Salesforce ecosystem strongly preferred), marketing automation tools, ticketing systems (e.g., Ticketmaster Archtics), and data integration technologiesFamiliarity with data warehouse platforms (e.g., KORE, Snowflake), ETL/ELT pipelines, and modern cloud data ecosystemsHands-on comfort with analytics and visualization tools (e.g., Tableau, Power BI) and proficiency in SQL; experience with Python, R, or similar is a plusExperience applying or overseeing advanced initiatives (predictive modeling, personalization, dynamic segmentation) in a business contextProven ability to translate complex technical concepts into clear, compelling business terms for executive and non-technical audiencesStrong stakeholder management skills with demonstrated success partnering across revenue, sales, marketing, operations, and technology teamsExperience with data governance, privacy compliance (GDPR/CCPA), and building scalable data practicesExcellent written and verbal communication skills; comfort presenting to senior leadership and C-suite stakeholdersHighly organized, resourceful, and disciplined, with strong emotional intelligence and the ability to operate effectively in a fast-paced, high-visibility environmentComfort managing sensitive and confidential business information with discretionWillingness to work periodic evenings and weekends tied to home games and major events, and support infrequent domestic travelWho we areDelaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Created: 2026-04-02