DMV Coordinator

ESSENTIAL FUNCTIONS: DMV Processing • Release titles to Members upon loan payoff. • Perform basic file maintenance on Members accounts as needed. • Submit all vehicle/vessel title documents to DMV to ensure RCU is lienholder for secured loans. • File Uniform Commercial Codes (UCC) with Secretary of State on collateral as required. • Reconcile DMV refunds and receipts after completion of processing. • Maintain paperless title system to ensure all pending liens and errors are completed and correct. • Obtain California Vehicle Record (CVR) reports for staff as requested. • Order all DMV forms for departments and branches as needed. • Track titles from other institutions on all refinanced loans to ensure proper lienholder. • Return titles to Members when received in error from another financial institution. Member/Team Member Support • Provide exceptional service to all Members, volunteers, internal team members, and service providers. • Ensure confidentiality and safeguard sensitive Member information. • Research and resolve Member and team member concerns as directed. • Represent RCU in a courteous and professional manner at all times. • Supply Members with accurate information regarding loan products and services. • Supply branch staff with support to assist in resolution of DMV issues. • Provide general assistance to management in completing tasks and projects. • Compose and type letters, memos, e-mails, and reports for staff as needed.

Created: 2026-04-02