Key Account Director

Key Account DirectorRemote US / Chicago-base preferredAbout Caresyntax Caresyntax is a global leader in surgical and clinical data solutions. Our new business unit, Clinical Data as a Service (CDaaS), helps healthcare and life sciences industry organizations measure and improve the value of their products through Real World Data, captured through normal care delivery. We're moving from startup to scaled enterprise and looking for builders who thrive at the intersection of data, operations, and healthcare transformation.About the Role The Key Account Director will own and expand strategic partnerships with MedTech, Pharma, and industry partners engaged in Real-World Evidence (RWE) and data-driven initiatives. You'll act as the business lead for a portfolio of high-value accounts - aligning clinical, regulatory, and commercial goals while scaling adoption of our CDaaS platform.ResponsibilitiesBuild and manage long-term relationships with key MedTech, Pharma, and RWE partnersIdentify growth opportunities, upsell pathways, and cross-functional value creationCollaborate with Clinical Operations, Data Science, Statistics, and Regulatory teams to ensure client successServe as the client's advocate internally - influencing product direction, service delivery, and data operationsNegotiate renewals, expansions, and strategic initiatives that drive both revenue and partnership depthDevelop and execute account plans with measurable milestones and ROI metricsRequirementsRequired: Demonstrated success in strategic account management and executive relationship buildingDeep understanding of clinical evidence pathways, including IDE, 510(k), PMA, and post-market surveillanceProven ability to navigate large MedTech or pharmaceutical organizations and influence senior stakeholdersAbility to operate in a high-growth, startup environment with a high velocity of change and adaptationExcellent communication, strategic thinking, and stakeholder management skillsIdeal/Nice to Have:Experience leveraging real-world data (RWD) to support regulatory or commercial strategiesStrength in identifying process and operational gaps with an eye toward improving the customer experience8+ years in account management, strategic partnerships, or client success within healthtech, MedTech, or life sciencesBachelor's degree required; advanced degree preferred

Created: 2026-04-02