Admissions Coordinator

About the job Admissions Coordinator OverviewThe Admissions Coordinator serves as a key member of our national behavioral health admissions call center, guiding prospective clients and families through inquiry, qualification, and placement across all levels of care (Detox, Residential, PHP, IOP, OP). This role blends consultative clinical understanding with high-velocity phone-based sales execution.Shifts Available: 9:00am - 5:00pm, 10:00am - 6:00pm, 11:00am - 7:00pm Key ResponsibilitiesManage inbound and outbound inquiries, converting them into qualified admissions through empathetic, structured, and compliant communicationApply consultative sales techniques used by fronters and closers to drive conversions while maintaining clinical integrityConduct pre-screening calls and gather intake data to match clients to the appropriate level of care using ASAM or comparable placement criteriaCoordinate with clinical, nursing, and UR teams to ensure timely and accurate admit processingDocument call notes and admission activity in the CRM/EMR (Salesforce, KIPU, CTM, or comparable systems)Provide real-time de-escalation support to hesitant clients to prevent fallout during the decision and pre-travel phasesMaintain compliance with HIPAA, Joint Commission, CARF, and state-level admissions regulatory standardsCollaborate with multi-site facility teams to support bed availability, insurance verification, and admission logisticsMeet and exceed conversion and activity KPIs (call volume, conversion rate, follow-ups, and qualified admit targets)Required QualificationsMinimum 1 year of experience as a fronter or closer in a behavioral health admissions call centerPrior professional or direct experience in behavioral health or substance use treatment settingsDemonstrated success in phone-based sales, client conversion, and pipeline managementAbility to balance urgency with compassion in a fast-paced national admissions environmentStrong documentation accuracy and CRM disciplineExperience handling sensitive clinical conversations with families, referral sources, and prospective clientsHigh emotional intelligence, active listening skills, and crisis-aware communication abilityPreferred SkillsSalesforce, CTM, or comparable admissions CRM proficiencyUnderstanding of behavioral health placement models (ASAM, LOCADTR, or state-equivalent criteria)Experience working with insurance verification, single-case agreements, or payer navigationAdmissions experience supporting multiple levels of careWork Environment & ExpectationsRemote or call-center-style environment with structured sales workflowsHigh daily phone engagement and real-time coordination across time zonesMust be comfortable with conversion targets, structured follow-ups, and performance reportingCore Competencies for SuccessSales execution (inquiry qualification conversion)Clinical alignment without sacrificing conversion momentumDe-escalation mastery for hesitant admitsCompliance-driven admissions communicationStructured pipeline and follow-up discipline

Created: 2026-04-02