Credit & Collections Manager - (Manufacturing)

Job Title: Credit & Collections Manager Function: Order to Cash (OTC) Reports to: Director / Senior Manager, OTC or Finance Location: Hybrid / Shared Services / Global Role Summary The Credit & Collections Manager is responsible for overseeing customer credit risk, collections strategy, and cash flow performance while ensuring strong internal controls and compliance. This role leads teams and service providers to drive timely collections, minimize bad debt exposure, and maintain disciplined credit governance in alignment with company policies and SOX requirements. Key Responsibilities Credit Risk Management Establish and enforce customer credit policies, credit limits, and payment terms Perform and oversee credit risk assessments for new and existing customers Review and approve credit exceptions, extensions, and order block releases in accordance with authority levels Partner with Sales and Commercial teams to balance risk vs. growth Collections Management Lead collections strategy across aging buckets (current, 30/60/90+) Monitor and improve past-due performance, CEI, DSO, and recovery rates Ensure consistent follow-up on delinquent accounts and broken PTPs Escalate high-risk accounts and drive resolution plans Service Provider / Shared Services Oversight Manage onshore/offshore teams and/or BPO service providers Define and monitor SLAs, KPIs, and quality metrics Drive performance management, training, and remediation plans Ensure clear ownership between open AR, dispute management, and post-audit recoveries Governance, Controls & SOX Compliance Ensure adherence to SOX controls related to credit approval, order blocking, collections, and write-offs Support internal and external audits, including evidence readiness and walkthroughs Identify control gaps, partner with stakeholders on remediation, and prevent recurrence Maintain documentation, SOPs, and control narratives Cross-Functional Collaboration Partner with Sales, Customer Service, Finance, Legal, and Supply Chain Lead customer escalations and executive-level discussions when needed Support dispute resolution and root-cause analysis for chronic issues Reporting & Continuous Improvement Deliver regular reporting on: Past-due % CEI / DSO Blocked orders & overrides Bad debt exposure Identify process improvements using Lean / Six Sigma methodologies Support system enhancements (e.g., SAP S/4HANA, FSCM, automation tools) Qualifications Required Bachelor's degree in Finance, Accounting, Business, or related field 7+ years of experience in Credit & Collections / OTC 3+ years in a people leadership or service provider management role Strong understanding of SOX controls and audit requirements Experience with ERP systems (SAP S/4HANA preferred) Advanced Excel and reporting skills Preferred Experience in shared services or outsourced models Six Sigma Green Belt (or higher) Experience supporting large retailers or complex customers Familiarity with FSCM, credit insurance, or post-audit recovery models Key Competencies Strong judgment and risk-based decision making Ability to influence Sales and senior stakeholders Data-driven mindset with operational discipline Comfortable leading through change and attrition Clear communicator with executive presence Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Created: 2026-04-02