Primary Care Access Network Navigator

Primary Care Access Network NavigatorJOB SUMMARYUnder the direction of the PCAN Program Manager and Florida Hospital East Director of Case management, the PCAN Navigator will outreach, educate, and facilitate the enrollment of uninsured patients into PCAN "medical homes." In addition, the PCAN Navigator will perform administrative and casework duties in interviewing applicants to determine eligibility for program assistance and link community residents with appropriate service agencies as needed.PRIMARY FUNCTIONSProvide outreach/education to patients, families, caregivers, social workers/case managers, etc. in designated zip code areas to include Florida Hospital East and Health Fairs.Interview potential clients and determine their eligibility for participation according to program guidelines. Exercise independent judgement in making eligibility determination, determining financial status, screening for other resources, and overall suitability of applicant program. Will also complete necessary paperwork/online application for eligible clients into Medicaid and Medicare programs.Ensure regular/timely follow-up with clients to determine outcomes of enrollment process.Solve routine problems, answer questions, and respond to inquiries in a timely manner.Attend and actively participate in regularly scheduled workgroups, including but not limited to, PCAN Case Management, school nurse meetings, etc.Compile files, maintain logs, and assist with scheduling appointments as necessary.Prepare monthly reports outlining program statistics (number of clients served, number of health screenings provided, etc.).Other responsibilities as assignedEDUCATION AND EXPERIENCE Associates Degree from an accredited institution of higher learningTwo (2) years of experience in social, health, or public services, or an equivalent combination of relevant education, training, and experienceKNOWLEDGE, SKILLS, AND ABILITIES Computer competencyKnowledge of word processing and spreadsheet applicationsAbility to work well with peopleADDITIONAL QUALIFICATIONS Bilingual a plusRELATIONSHIP REPORTING Reports to the PCAN Program Manager and Florida Hospital East Director of Case ManagementPHYSICAL REQUIREMENTS Ability to stand, walk, or view a computer screen for extended periods of timeAbility to use hands and fingers to handle or feelAbility to reach with hands or armsAbility to perform repetitive hand and wrist motions for extended periods of timeAbility to effectively talk and listen to patientsAbility to work independently and off-site

Created: 2026-04-02