QI Coordinator

LOCATION: S Ozone Park/ Industry City- BrooklynREPORTS TO: PQI DirectorDEPARTMENT: PQISCHEDULE: Full Time / HybridAGENCY BACKGROUND:MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures and develop their full potential.PROGRAM BACKGROUND:We strive to maximize positive outcomes for the families we serve. The QI Coordinator monitors regulatory compliance, measure performance against best practice standards, and creates further program improvement measures based on stakeholder feedback.SUMMARY:MercyFirst is currently seeking a QI Coordinator responsible for monitoring compliance with all regulatory and funding source requirements for assigned MercyFirst Programs.REQUIRED QUALIFICATIONS:Associates in health, public health, policy or related field. A bachelor's degree in health, public health, policy or related field is preferred. Relevant training and/or experience in child protection, child welfare or refugee services. Knowledge of NYC child welfare programs, NYC ACS, NYS OCFS, NYS OMH, Federal ORR and other state/federal systems a plus. Demonstrated ability in analytic and critical thinking skills. Excellent oral and written communication skills. Computer proficiency in Word, Excel, and PowerPoint with ability to learn NYS CONNECTIONS, NYS Data Warehouse, Federal ORR Portal and ASARA. Understanding and willingness to commit to the agency's Mission, core values, Sanctuary Commitments and Diversity, Equity, Inclusivity, and Belonging (DEIB).RESPONSIBILITIES:Assisting programs with monitoring adherence to Federal, State and local code and regulations and accrediting body standards and improving overall program performanceMust master and stay current with regulations and requirements of assigned programsConduct case record reviews and prepare quarterly and annual Case Record Review reports, aggregate data, analyze trends, and working collaboratively with program staff regarding follow-up activities and improvements, as requiredOversee safety activities including facility inspections, assessments and evaluations; incident/accident/grievance tracking; case reviews related to incidents. Tracks safety and risk activities and documents and conduct Fire and Safety inspections for all agency sitesTracks Critical Incidents and generates daily and monthly reports to share with relevant program and administrative staffLead program Incident Review Committee meetings, at least quarterly but usually monthly, ensuring minutes including corrective actions are recorded and prepare quarterly and annual Safety reports, aggregating incident /accident /grievance / inspection data, analyzing quarterly and annual trends and working collaboratively with program staff regarding follow-up activities and improvementsFor foster care: Manages Office of Special Investigation (OSI) requests, forwards notifications and requests to appropriate departments for follow-up, ensures that the appropriate information is gathered, including satisfactory resolution to the inquiries and investigations. Reviews the Foster Care Notifications Window daily via NYC-ACS Connections Database and notifies foster care staff of any investigationsFor Residential programs: Manages Justice Center investigations, notifying program, interviewing staff and/or residents, reviewing camera footage, developing corrective actions, collecting relevant documentation of corrective actions.Assist in the preparation of quarterly and annual Internal Quality Monitoring reports, aggregating data analyzing trends and working collaboratively with program staff regarding follow-up activities and improvements, as requiredCoordinate Client Satisfaction activities and prepare annual Client Satisfaction Reports, aggregate data, analyzing trends and working collaboratively with program staff regarding follow-up activities and improvements, as requiredFacilitate outcome measurement activities (Key Performance Indicators) and the submission of KPI reports including tracking key indicators throughout the year, analyzing quarterly and annual trends, and working collaboratively with program staff regarding follow-up activities and improvements, as requiredUtilizing agency information systems for ongoing program data collection and trend analysis, aggregate and trend information in areas such as demographics; incidents/accidents/grievances; the conduct of investigations, program-specific data, etc.Lead the formulation, implementation and monitoring of corrective actions to ensure program improvement including but not limited to: policy/procedure development and review, systems development and review, establishing benchmarks, personnel assignments, training, etc., tracking the implementation of corrective actions providing follow-up, as needed, with program staffEnsure the implementation requirements, as indicated in the agency Quality Improvement manual.Assist program VP with the implementation of evidence-based treatment models, including internal monitoring of model adherence and providing data required by model developers to ensure fidelity.Lead Quality Team meetings. Communicate results and recommendations to key audiences including the presentation of Quality Improvement reports to staff with analysis of trends. Assure recording of minutes, as appropriate.Any and all other duties issued by the QI Director.BENEFITS/PERKS:A comprehensive health insurance package including medical, dental and vision plans for you and your family403B retirement benefitsEmployer-paid life insurance and long-term disability insuranceGenerous paid time off (vacation, personal, sick, 12 paid holidays)Free employee assistance program through National EAPInsurance discounts for our staff and their familiesTrainings to support professional and personal developmentEmployee wellness programEmployee recognition activitiesSalary Range:$52,000 - $57,000 per year MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.

Created: 2026-04-02