Maître D’ Luxury Hospitality– Nicabanos Cigar ...

Nicabanos Cigar Lounge, Miami Beach’s premier luxury cigar destination, is seeking a refined and service-driven Maître D’ to lead our front-of-house operations and support our floor staff in delivering a seamless, elevated guest experience.About the RoleAs the Maître D’, you are the heart of the guest experience at Nicabanos. This role requires a balance of grace, control, and leadership — overseeing the guest journey from the moment of arrival to departure, while working hand-in-hand with the service team to maintain the pace, flow, and exceptional standards of a luxury environment.You will be responsible not only for greeting and seating guests but for orchestrating the entire floor — guiding the rhythm of service, supporting the servers and bartenders in real-time, anticipating issues before they arise, and ensuring that every guest interaction is polished, personal, and memorable.Key ResponsibilitiesGuest Experience & HostingServe as the first point of contact for guests with a warm, welcoming, and composed presenceManage reservations, walk-ins, and guest waitlists using platforms like OpenTable or ResyRecognize VIPs and regular guests, noting preferences and special occasionsMaintain a calm and controlled front-of-house presence, even in high-volume hoursEnsure guests are continuously attended to and feel valued throughout their visitFloor Coordination & Service SupportAct as the floor conductor, ensuring service runs smoothly across all sectionsProactively assist servers with table needs, guest inquiries, or special requestsMonitor table timing, guest pacing, and server efficiencyStep in to adjust floor flow or guest seating to maintain a premium experienceCommunicate closely with bar and kitchen staff to align on guest timing and service qualityUphold and enforce service standards, presentation guidelines, and luxury hospitality toneTeam Collaboration & CultureSupport training and coaching of new front-of-house staffLead by example, setting a tone of professionalism, courtesy, and consistencyHandle guest concerns or service recovery with diplomacy and discretionAssist with special events, lounge buyouts, and private bookingsQualifications3–5 years of luxury hospitality experience (fine dining, private clubs, cigar lounges, or 5-star hotels preferred)Strong background in floor supervision, guest hosting, and service coordinationExcellent communication, multitasking, and conflict resolution skillsFamiliarity with upscale cigar culture and beverage service a plus (training available)Experience with reservation platforms and guest CRM systemsImpeccable grooming, professional demeanor, and attention to detailBilingual (English/Spanish) is a plus but not requiredPowered by JazzHR

Created: 2026-04-02