Technical Analyst (Senior, Mid, Associate Level)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?The role involves on-site presence for the first 6 months with the possibility of remote work after the introductory period is completeSenior Technical AnalystThe Senior Technical Analyst is responsible for creating and delivering technical resolutions to create workflow, process design and programming solutions to business problems. Provides technical expertise to ensure that the design, implementation and end results meet the business requirements. Utilizes strong analytical, programming and communication skills to balance technical and business objectives to improve quality outcomes.AccountabilitiesResponsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments. Maintains, creates, and monitors databases.Creates and implements project plans and routinely communicate status of work. Ensures system integrity of the application. Assists in the education and training of new hires and other team members and be available as a resource for the team. Identifies problem definitions and make recommendations regarding refinements and decisions throughout the product life cycle. Participates in disaster recovery planning, testing and be available off hours for production support.Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client. Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization.Performs duties in accordance with Penn Medicine and entity values, policies, and proceduresOther duties as assigned to support the unit, department, entity, and health system organizationMinimum RequirementsRequired Education and ExperienceBachelor's Degree is required3+ years of Information Technology experience is requiredHealthcare IT experience is preferredRequired Skills and AbilitiesAbility to communicate technical information and ideasAbility to communicate effectively with all levels of staffDemonstrated customer service skillsDemonstrated interpersonal/verbal communication skillsKnowledge of basic hardware configurations and database management toolsTechnical AnalystThe Technical Analyst is responsible for creating and delivering technical resolutions to create workflow, process design and programming solutions to business problems.AccountabilitiesResponsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.Maintains, creates, and monitors databases. Utilizes industry standard processes to generate specifications for implementation and for specification review process.Identifies problem definitions and make recommendations regarding refinements and decisions, throughout the product life cycle. Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client.Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization.Participates in disaster recovery planning, testing and be available off hours for production support.Ensures system integrity of the application is the primary responsibility of the administrator.Assists in the education and training of new hires and other team members and be available as a resource for the team. Performs duties in accordance with Penn Medicine and entity values, policies, and proceduresOther duties as assigned to support the unit, department, entity, and health system organizationMinimum RequirementsRequired Education and ExperienceBachelor's Degree is required2+ years of Information Technology experience is requiredHealthcare IT experienceRequired Skills and AbilitiesDemonstrated customer service skillsDemonstrated interpersonal/verbal communication skillsAbility to communicate effectively with all levels of staffKnowledge of basic hardware configurations and database management toolsAbility to communicate technical information and ideasAssociate Technical AnalystThe Associate Technical Analyst is responsible for assisting with the creation and delivery of technical and programming solutions to previously identified needs and business problems under the direction of a senior analyst. Ensures system changes follow change management procedures and protocols.AccountabilitiesWorks with key clients to understand project requirements and communicate implementation methodology.Consults with senior team members to ensure that system functionality meets clinical and business requirements of Integration and UPHS organization.Follows established documentation and project status procedures.Assists in the monitoring of projects and maintains open communication with manager.Develops new Interfaces according to specification.Follows established documentation and change control procedures related to user requests, system design and development, modifications, testing, and on-going production support.Provides on-call and production support as necessary.Performs duties in accordance with Penn Medicine and entity values, policies, and proceduresOther duties as assigned to support the unit, department, entity, and health system organizationMinimum RequirementsBachelor's Degree is required1+ years' experience in an Information Technology setting is requiredHealthcare IT experience is preferredRequired Skills and AbilitiesDemonstrated customer service skillsDemonstrated interpersonal/verbal communication skillsAbility to communicate effectively with all levels of staffAbility to troubleshoot, research and solve technically challenging problemsKnowledge of basic hardware configurations and database management toolsAdditional Information:Experience with Infor CloudSuite modules and tools desired, such as GHR, FSM, LPL, IPA, Columnar, Birst, and AsyncExperience with Lawson on-premise system administration preferredExperience in supporting business systems a plus, such as HR, Payroll, Supply Chain, and FinanceExperience with report development and query tools a plus, such as SSRS, Crystal Reports, and SQL (Oracle/SQL Server)Experience with system administration of time & attendance tools a plus, such as KronosDepartment: IS-Corporate ApplicationsAddress: 3600 Civic Center BlvdAs part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities. Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians. Learn more about Information ServicesWe believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's WorkWe are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Created: 2026-04-02