Bell Captain

General Summary of Duties: The Bell Captain is responsible for enhancing the guest's arrival and departure experience, resolving guest issues and complaints, engaging with guests to build a connection and anticipating the guest's needs and requests. Examples of Duties (includes but is not limited to the following): * Assist guests/ visitors in and out of vehicles, including assisting guests with loading/unloading luggage * Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise * Open doors and assist guests/ visitors entering and leaving property * Recognize all returning and VIP guests, and welcome them back * Be aware of daily hotel activities, group and VIP arrivals * Assist guests with their luggage and acknowledge them by name * Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities * Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services) * Communicate special guest requests to the Front Office Supervisor, Front Desk Manager or Manager on Duty * Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times * Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible * Perform additional duties and projects as assigned Position Requirements: * Ability to speak, read, write and understand English * Professional demeanor appropriate for a luxury environment * Minimum of three (3) years hospitality experience in Bellman or Guest Services required * Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities * Ability to work morning and evening shifts, weekends, overnights & holidays Education: * High school diploma or GED equivalent preferred

Created: 2026-04-02