Japanese Bilingual Customer Service Representative

Job Title: Japanese Bilingual Customer Service Representative Location: Schaumburg, IL (Hybrid, once a week office) Hours: 9:00am - 5:30pm Classification: Non-Exempt, Full-Time, Direct-HireThe CSR will support Account Managers with internal client service work for business accounts. This role includes handling client communication, preparing documents, supporting renewals, and assisting with account updates. This is an entry-level opportunity with structured training provided. No prior industry experience is required. The company will support you step-by-step, including professional license training if needed. You will receive full guidance from day one. The company provides essential business services that organizations rely on long-term, offering strong stability and steady growth. Due to recent expansion, this is a great time to join and build a long-term career. The position offers a hybrid work schedule, with only one day per week required in the office, making it ideal for candidates seeking flexibility while developing professional skills. We welcome candidates who are detail-oriented, responsible, and interested in growing in a stable business environment.Responsibilities: Support clients with account updates and service requests Review documents to make sure information is correct and complete Organize and maintain client files and important records Communicate with business partners to request information and follow up as needed Help prepare documents for account renewals and periodic reviews Assist with billing processes and check for accuracy Support new client onboarding and help collect required information Handle incoming and outgoing emails and mail Report unusual issues to a supervisor when needed Enter and update information in the company systemQualifications: Advanced-level Japanese bilingual proficiency required Prior clerical or administrative experience highly preferred B2B customer service experience is a strong plus Excellent communication and customer service skills Strong mathematical and analytical abilities Willingness to obtain the required professional license (company support provided)Benefits: Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k.

Created: 2026-04-02