Tech Support Engineer

Tech Support EngineerWho are we?KNOCK, inc. is a full-experience creative agency driven to cultivate love and loyalty for brands. We are women and minority-owned, fostering a culture that promotes collaboration and inclusion, and supports non-profit partners and advocacy groups that make the world a better place. More agency information can be found at The opportunityAs Tech Support Engineer you will have the opportunity to work with a dynamic and evolving IT team within a creative agency to deploy, maintain, and support our collaborators and workspaces. Our environment is based on macOS, managed with Jamf, and uses Adobe design software. You'll be helping us get computers upgraded, ensure our meeting spaces are maintained, and handling Tier 2 support escalations. You will be regularly sharing Tier 1 helpdesk duties and interfacing with users of all experience levels both in-person and remotely.The ideal candidate for this position is a Mac power user and administrator who is excited to take ownership of specific tech stacks and processes to develop a polished experience for our users. This includes keeping documentation for both end users and our internal IT team updated. We're proud to have a culture of IT collaboration with the whole company and find solutions together. We think someone with at least three years of macOS deployment using Jamf or similar MDM in a business or education environment has the right skills to get started.Growth in this role goes deeper into computer management - managing hardware upgrades, training in new staff, and planning software deployments using Jamf. Additional skill growth can happen in storage, network administration, and linux server management.Summary of the Role4 days a week onsite in MinneapolisHandling walk-in user supportTier 2 support of Mac hardware, cloud services, creative apps, and AV systemsRegular shifts covering Tier 1 support, calls and ticketsSupporting staff with a white-glove temperamentAssisting in hardware life cycle, from deployment to liquidationRegular maintenance of meeting spacesAble to handle lifting and moving equipment such as computers and monitors, and occasional ladder access to network ports and switchesYour skills to startAn agile (with a small 'a') mindset, change and iteration is how we work5 years of tech support or related experience in a business or education setting3 years of macOS support, troubleshooting app installs using an MDM3 years experience with user permissions and software access managementAbility to gauge the expertise of the individual you are supporting, and offer support at their levelmacOS knowledgeBe a macOS power user yourselfExperience managing computers in an office or classroom environmentUnderstanding of computer networking, wi-fi, adapter connectionsWorked through at least 2 years of macOS upgrade rolloutsAV knowledgeCan troubleshoot audio and video connectionsUnderstands connecting to video calls and sharing screensStrong written and verbal communication skillsA track record of quality technical documentationHas handled stressed out end usersLoves creating and sharing clear instructionsOtherHelpdesk ticketing softwareAttention to detail, with the ability to organize and keep track of project detailsStays curious about all things tech while keeping things simpleBONUS SKILLSJamf experienceAdobe troubleshootingPrintersOkta experienceTinkered in the terminalBenefits for Full Time Employees include:Paid time offPaid HolidaysHealth, Dental Vision and Life insurance401(k) plan + company contributionsEstate PlanningWeekly Chiropractor services (Minneapolis, Headquarters)Our commitment to fostering an inclusive workplaceAs a certified woman- and minority-owned business (WBE & MBE), and a compliant Affirmative Action company, we have made it our mandate to foster an inclusive working environment that represents a broad array of voices in our growing team of 80+ brand design professionals. We are dedicated to creating additional mentorship programs, internships and recruitment practices that are decidedly centered around diversity, equity and inclusion.

Created: 2026-04-02