Director of Survivor Advocacy, North Texas Office

Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith. Job Title: Director of Survivor AdvocacyJob Location: Local office, on-siteJob Status: Full-time, Grant-supported, with plans to seek continuanceJob Summary: The primary functions of the Director of Survivor Advocacy are to provide leadership and supervision for the advocacy team; ensure effective advocate training and excellence in service delivery; develop and maintain strong relationships with law enforcement, service partners, and other referral sources; monitor intake of new clients; and ensure timely and accurate documentation and data entry for grant reporting.Compensation: Annual salaryBenefits: Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days with a 1-year vesting period). Dental and Vision are available at employee expense.Schedule/Availability: Generally, Monday through Friday, 8:30 a.m. to 5:30 p.m. Weekends, evenings, and holidays are available as needed. Frequent back-up/supervisory call. Anticipated 45-50-hour work week.Working conditions: Work is performed in a variety of venues and professional environments. Work duties may occasionally be performed in an environment that requires exposure to weather extremes, fumes, odors, and noise.Travel: This position requires frequent travel within the area for partner meetings, training, and team/professional development opportunities, as well as occasional travel outside the service area for training purposes. Mileage will be reimbursed at the IRS standard rate.Job Responsibilities: Maintain a strong line of communication with the Survivor Advocacy Program Director regarding any issues related to the regional office's Survivor Advocacy Program, as well as any issues of a programmatic natureRotate supervisory call with Lead Advocate, supporting advocates when they are responding to calls, unless the regional structure allows for this requirement to be shared by two or more lead advocates and/or program coordinatorsEnsure availability of immediate intervention and ongoing advocacy, case management, and emotional support for survivors of human traffickingPursue high advocacy staff retention by actively shouldering advocate responsibilities during periods of high demand or emergency, and supporting advocates' emotional and supervisory needsEnsure that advocates communicate a service-oriented approach: an eagerness to offer case management in collaboration with associated service providers, so those seeking assistance are provided with help, even when they are ineligible for advocacy services or are seeking something outside Unbound Now's scopeIn coordination with the Survivor Advocacy Program Director, monitor compliance with policies and procedures and minimum standards for CSEY advocacyDevelop and maintain good working relationships with law enforcement agencies and other service providers to ensure identification of victims and seamless referral for and provision of victim servicesIn coordination with the Survivor Advocacy Program Director and Regional Director, and Lead Advocate(s) where applicable, recruit, screen, hire, train, engage, supervise, and retain advocates Based on the service region structure, ensure the service region has a Lead AdvocateWhere applicable, train and supervise Lead Advocate to fulfill job description responsibilitiesIn coordination with staff, coordinate volunteers, recruit, screen, train, engage, supervise, and retain advocacy volunteers Work with local coalition or task force as appropriateSchedule and document all required trainings for advocates and advocacy volunteers, including all onboarding and ongoing trainings. Schedule and facilitate weekly advocacy team meetingsProvide training and support in the implementation of the OHTS toolEnsure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centeredCreate clear expectations for advocates, ensuring that they know policies and protocolsAssess advocates' skill sets and watch for/support in areas of weaknessProvide on-the-job training and model desired behaviors, alongside lead advocate(s), if applicableEnsure a minimum of every other week individual advocate supervision by phone or in-person. Virtual/phonetic supervision can only occur once every 30 daysEnsure supervision within one week of any care coordination team meeting during which a victim assigned to an advocate has been staffedEnsure that advocates are spending an appropriate amount of time with the survivors assigned to themReview safety plans routinelyDocument supervision - maintain a supervision file for each advocate. Specify the mode of communication in supervision documentation. Supervision should reflect the application of the Stages of Change and Motivational Interviewing terminologyWith assistance from Lead Advocate or Advocacy Program Support Specialist, where applicable, review documentation of all advocates at least twice a month and document the reviewContact youth once a month and their parents/guardians once a month and document contact. Confirm records of contact and activities as reported by advocates and document confirmationMeet with youth both during and upon completion of service to discuss their experience with the advocate relationship, including questions related to assessing the youth's sense of safety and care within the program and with the advocateEnsure compliance with DFPS MOU, review and ensure completion of monthly reports, and assist with input for quarterly reports to DFPS (as applicable) With support of the Advocacy Program Support Specialist, where applicable, maintain the regional office's survivor advocacy calendar with on-call and time off schedules and weekly advocacy team meetings Develop local survivor advocacy budget and spending protocols in coordination with the Survivor Advocacy Program DirectorSeek feedback from service partners Monitor for red-flag or inappropriate behaviors and/or policy violationsRespond appropriately to allegations of abuse, including youth-to-youth sexual activityTake allegations seriouslyRespond immediately - if there is a reason to believe behavior is abusive, report to authoritiesReport to the Regional Director and the Survivor Advocacy Program Director immediatelyCollect information, as appropriate Develop and document the response and corrective actionDetermine and meet the needs of the alleged victim, as appropriatePrevent further access by the alleged perpetratorReview regional data for programmatic grant reportsSupport advocate participation in the monthly advocate resilience groupConduct annual advocate performance reviews at least annually in coordination with the Survivor Advocacy Program Director and HR Department Approve and monitor advocacy mileage, expense transactions, and advocacy staff timesheetsMeet regularly with other Unbound Now Directors of Survivor Advocacy and CSEY Advocacy Coordinators for peer support and to collaborate on advocacy projects Submit expense documentation properly and within required time frames per the company expense policy Card Managers are responsible for reviewing each team member's spend and assessing adherence to the policy every week, and following all Ramp Monthly Closeout Instructions and ProcessSubmit travel reimbursements daily and approve TripLog weekly, adhering to all travel guidelinesReview and approve timesheets bi-weekly- identifying that grant allocations are metComplete all Unbound Now required training promptly*This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The scope of the position may change as necessitated by organizational demandsDesired Outcomes:Clients served with professionalism and compassion - both in terms of relational support and case managementHigh standards of excellence are upheld in the local office's advocacy program, including in the areas of grant compliance and best practicesExcellent working relationships with law enforcement, care coordinators, service partners, and any other referral sourcesStrong working relationship with the local advisor for the Governor's Child Sex Trafficking TeamCompliance with Unbound Now policies and protocol and with Minimum Standards for CSEY AdvocacyCollaboration and congruence with other Unbound Now offices' advocacy programs and the Survivor Advocacy Program DirectorWorking Relationships:Supervisor: Survivor Advocacy Program DirectorSupervises: Lead advocates (where applicable), Advocates, Advocacy Program Support Specialist (where applicable), and survivor advocacy volunteers or internsWorks with: Local Care Coordinators and MDTs, Governor's Child Sex Trafficking Team regional advisor, Unbound Now regional team, other Unbound Now Survivor Advocacy teams, and the Unbound Now HQ teamExperience and EducationBachelor's degree or higher in social work or related fieldClinical licensureSupervisory experience Experience working with victims of human trafficking, victims of child abuse and neglect, or youth experiencing homelessness and/or addiction Demonstrated ability to provide trauma-informed careDemonstrated effectiveness in the application of MI and understanding of the stages of change model for human trafficking survivorsJob Requirements:Mature Christian faith, as evidenced by participation in a local Christian churchStrong commitment to the mission and values of Unbound NowProvide at least three references (supervisor, professional, personal)Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry checkPass employment eligibility verificationDemonstrated ability to work in a high-speed, professional settingWillingness to use a personal and reliable vehicle for Unbound Now purposesExcellent leadership skillsStrong administrative abilitiesExcellent communication, interpersonal, and supervision skillsExperience working with survivors of human traffickingAbility and willingness to maintain the confidentiality of sensitive informationAbility to problem solve in the moment with advocates and provide coaching and resources as needed Participation in ongoing trainingAbide by Unbound Now policies at all timesCritical Qualities: Commitment to personal and professional growthCourageous, trustworthy, and tenacious in achieving goalsAbility to stay hope-filled in the fight against human traffickingHigh degree of self-motivation and initiativeResilience and adaptability in dynamic environmentsExceptional active listening skillsHigh degree of cultural competency and professionalism in diverse public settingsPhysical and Driving Requirements: Must possess a valid driver's licenseAbility to drive personal vehicles and maintain proper insurance coverageDemands include sitting for long periods at a computer, repetitive hand motions from frequent keyboardingDemands frequently require close visual attentionDemands frequently require prolonged mental concentrationDemands frequent remote video calls

Created: 2026-04-02