Loan Partner II

SUMMARY:Join the Melena Dawn Mortgage Group, powered by Waterstone Mortgage, as a Loan Partner II and play a key role in helping clients move confidently through the home financing process! In this position, you will partner closely with our loan officers and operations team to keep files moving smoothly while delivering an exceptional borrower experience. We are looking for someone organized, proactive, and motivated by helping others succeed. This is a hybrid role, offering a mix of in-office collaboration and remote flexibility a couple of days each week. If you thrive in a fast-paced environment and enjoy being part of a supportive, high-performing team, we would love to connect.ESSENTIAL DUTIES AND RESPONSIBILITIES:Function as the primary contact and liaison between clients, Branch Manager, Sales Manager and/or assigned Loan Originators.Work as a liaison for Loan Originators and with processing to help coordinate weekly pipeline meetings with each Loan Originator for accurate file tracking.Responsible for quoting rates to clients and locking loans.Track all requested documents in EncompassReview documentation received within 24 hours of receipt for discrepancies, omitted data, verified income calculation, asset verification and Encompass updates based on verified information.Immediately notify Loan Originators when any discrepancies are found on documentation. Loan Originator will determine necessary remedies.Respond to customer inquiries and other related parties on a transaction as needed in a timely fashion.Run Automated Underwriting with updated Encompass file and read what the required documentation will be that is needed. Make sure that Automated Underwriting results match Encompass.Order FHA and VA case numbers on government sites.Order Title Commitments, Appraisal and Flood Insurance on the file.Responsible for meeting deadline dates on the loan contracts along with rate lock expiration dates.Partner with Loan Originators in resolving problems on files/documents.Ensure files are complete and set-up in accordance with WMC policy and procedures.Attend all Branch/team meetings.Maintain contact with client throughout loan process.Maintain up-to-date status information for all files with a weekly meeting scheduled with the Loan Originators keeping them on track, notified of all transaction details and status of closings.Ability to maintain pipeline of 20 files or more and or two or more Loan Originators.Once file is out of Underwriting if additional documentation or information is needed for the file, immediately notify the borrower. Maintain a sense of urgency and inform the customer we need this information within 48 hoursVerify accuracy and consistency of information in file to ensure "closing" documents are prepared according to investor/product guidelines and work closely with the Loan Processor to assure the file is ready for closing.Communicate with Title companies, Realtors, Loan Originators and Borrowers to schedule/confirm the time, day and place the closing will take place.Responsible for the development, implementation and management of an "annual review calls" with clients.Knowledge of current state's mortgage lending lawsCross training ability to learn other positions to help the Branch when vacations and illness occurMust be able to work under pressure.Must possess excellent organizational skills.Maintain strict confidentiality regarding customer's accounts and other information.ADDITIONAL DUTIES: Complete any additional duties assigned by managementComplete regulatory and compliance certification and training, as required.Assist WMC employees and departments as neededATTRIBUTES OF SUCCESSFUL LOAN PARTNERSOutgoingFlexiblePunctualSelf-drivenMotivatedGoal OrientedTeam playerQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE: A high school diploma or general education degree (GED) is required as well as 2+ years of conventional fixed and ARM, HELOC and construction mortgage loan processing experience. Extensive knowledge of VA and FHA products is required.COMPUTER SKILLS: Proficient knowledge of Microsoft Office is required. Prior experience of Encompass LOS system or other mortgage processing software is required, DU, LP and other automated engine submissions experience is preferred.CERTIFICATES, LICENSES, REGISTRATIONS: A federal registration through Nationwide Mortgage Licensing System (NMLS) is required. However, individuals in this position are not eligible to receive loan officer commission. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-04-02