Business Analysis (WMS)

Job Title : Business Analysis (WMS) Location : Charlotte, NC Duration : Long Term ESSENTIAL FUNCTIONS Performing business analysis activities working with key users in the continual improvement of business processes Performing interviews, workshops, and surveys to gather detailed requirements from business users and stakeholders Highlighting/identifying gaps in existing functionality and review requirements with stakeholders. Collaborating on project efforts in the support of existing systems, processes, services and/or in the execution of new projects, including: Capturing Business User Stories and Requirements Developing models such as process flow diagrams, data flow diagrams, and wireframes to illustrate requirements and solutions Providing analytical support to maximize product performance by understanding system capabilities, user needs, and user experience. Creating detailed Functional Designs for technical counterparts QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Graduate degree in information systems, computer science, or a related technical discipline or equivalent work experience 7+ years of experience supporting IT systems, processes or capabilities. General understanding of IT processes and dynamics within a complex, highly integrated environment End to End understanding of Warehouse Management System or any domain within it Strong analytical, problem solving, and root cause analysis skills Understanding of application development, software development lifecycle concepts Good written and verbal communication skills are crucial for working with all stakeholders (i.e. Use Case and User Story Development) Preferred experience with Agile and Waterfall approaches Experienced in using CI/CD tools like Jira, QTest, Confluence, Bitbucket (preferred but not required), Jenkins (preferred but not required) Trained on using Oracle database (via Toad or SQL Developer) and executing basic PL/SQL queries Proficient in creating process flow charts/diagrams using MSVisio or other diagram/visualization tools Domain & Functional Expertise End-to-end Warehouse Management System (WMS) experience Strong understanding of warehouse operations (inbound, outbound, inventory, picking, packing, shipping) Experience gathering requirements related to warehouse motorization / automation initiatives Ability to act as a functional SME bridging warehouse operations and IT

Created: 2026-04-02