Quality Team Lead

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit .Key Responsibilities: The responsibilities include, but are not limited to the following: Write and update work instructions for ongoing training needs PharmaCord Lynk Task Force Identify and pull through enhancements Identify and pull through system validations in effort to prevent Benefit Specialist/Case Manager errors Lead training for new hires - both classroom and side by side Assist with continued training for all team members Audit PowerBI and PharmaCord Lynk to ensure data accuracy Lead Insurance Navigation roll outs for companywide initiatives Assist program leadership as needed Perform Team Lead responsibilities in addition to their Case Manager/Benefit Specialist role Other duties as assigned Utilize Valeris' values as the driving force behind the team's success On time adherence to training deadlines for all corporate policies and procedures Ensure all SOPs are followed with consistency Perform additional tasks or projects as assignedQualifications:The candidate must possess the following personal attributes: Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners) Organized with time management skills Strong communication skills Ability to handle personal health information with confidentiality Commitment to honesty and integrity Professionalism and a strong sense of proper business and customer service etiquette Clear verbal and written communication skills Accountability for results Ability to plan and prioritize tasks and strong attention to detail Proficient emotional intelligence (ability to recognize emotions and their effects) Ability to manage disruptive impulses and handle potentially stressful customer interactions Proficient computer skills Adaptability to change Personal initiative and commitment to team and organizational goals Ability to work effectively within a team A positive attitude! Bachelor's degree strongly preferred or equivalent experience required 3 years' customer service, payer benefits (reimbursement, prior authorization, etc.), healthcare industry experience is preferred. Ideally the Team Lead will have experience working as a Case Manager. In-depth knowledge of the Program(s) that the team lead would be supporting strongly preferred Proven work experience as an informal leader within the group Demonstrated performance aligned with PharmaCord core values Ability to work any 8.5-hour shift between 8 am to 8 pm, Monday to Friday required - it is required in this position that the Team Lead can work any shift as needed All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19Physical Demands & Work Environment: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris?We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs Additional health support, including telehealth and Employee Assistance Program (EAP) services Company match on Health Savings Account contributions Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting Paid Time Off (PTO) and Sick Leave to support work-life balance Team members receive nine paid holidays plus two floating holidays Opportunities for advancement in a company that supports personal and professional growth A challenging, stimulating work environment that encourages new ideas Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace A mission-driven, inclusive culture where your work makes a meaningful impactAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.Our Commitment to Equal OpportunityAt Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. Important NoticeDue to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @ and/or @ email address regarding next steps in our interview process. Please Note: PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @ or @ email address, or through our scheduling platform, Calendly. We will never request your bank account information at any stage of the hiring process. We will never send a check (electronic or physical) to purchase home office equipment.If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@

Created: 2026-04-02