Auto Deputy Specialist I - (Multiple Locations)

Position Description The Harris County Tax Assessor-Collector's Office is seeking enthusiastic, detail-driven, customer-focused Auto Deputy Specialists for openings at multiple locations countywide. The Auto Deputy Specialist is responsible for performing a variety of tasks related to vehicle title and registration processing. This includes examining, sorting, issuing, and denying vehicle titles, exempt plates, disabled placards, mechanic lien applications, and registration renewals. The role also involves processing applications in the RT automated system, handling customer inquiries, maintaining records, and ensuring that all documents are processed and secured in a timely manner. This is an in-office position, and transactions are completed in RTS, the state-wide software. Remote work options are not available unless authorized to process the backlog. About the Tax Assessor-Collector The Harris County Tax Assessor-Collector's Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks, including: * Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities. * Motor Vehicle Services: Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees. * Voter Registration: Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll. * Additional Revenue Collection: Collecting certain fees, fines, and revenues related to permits or state mandates, depending on the county's needs. Duties and Responsibilities * Examine and sort documents to determine eligibility for the issuance or denial of vehicle titles, exempt plates, disabled placards, mechanic liens, and registration renewals. * Process vehicle title applications, title rejection corrections, exempt title and registration, and disabled placard applications within the RT automated system. * Compile and sort receipts in a neat, organized manner, ensuring that all checks and title work are balanced and included in the RTS report. All transactions must be processed in the office by the original handler, requiring on-site presence each day. * Safely securing the document in the vault overnight. * Handle all incoming mail, drop-offs, and inter-office work promptly and efficiently, ensuring timely processing. * Respond to customer inquiries in person, by phone, and via email, meeting the standard number of calls per month, providing clear and accurate information regarding vehicle titles, registration, and related services. * Complete required auto-related training modules and cross-train in other sections to meet organizational needs. Also, attend training sessions upon request to stay up to date on relevant knowledge and best practices. * Other duties as assigned. Harris County is an Equal Opportunity Employer If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@ This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education and Experience: * High school diploma or GED equivalent from an accredited institution within the U.S. * Minimum of one (1) year of customer service experience. * Must be able to pass state-required RTS training prior to performing duties at the service window. * Must demonstrate the ability to perform duties with a high degree of accuracy and professionalism. * Ability to maintain a positive attitude and provide excellent customer service. * Ability to work independently or as part of a team in a dynamic environment. Knowledge, Skills & Abilities: * Error Detection and Report Review: Demonstrates exceptional attention to detail in reviewing all documents related to vehicle registration and title, ensuring accuracy and identifying discrepancies or errors. This skill is vital for maintaining the integrity and reliability of critical business data. * Time Management and Prioritization: Exhibits strong time management skills, effectively prioritizing tasks to meet deadlines and maximizing productivity. This ability ensures efficient workflows and the ability to adapt to changing demands without compromising quality. * Cash Handling and Financial Accuracy: Ensures precise handling of cash transactions, safeguarding company resources and minimizing financial discrepancies. Expertise in cash handling is crucial for maintaining financial integrity and operational accuracy. * Customer Service: Delivers outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy. * Fraud Detection: Possesses a fundamental understanding of fraud prevention techniques and documentation authentication processes, with the ability to identify potentially fraudulent activities and verify the authenticity of documents to ensure compliance with company policies and industry standards. * Personal Computer (PC) experience, with proficiency in Microsoft Office Suite. * Excellent reading comprehension and verbal/written communication skills. * Must have PC and CRT experience and be able to type a minimum of 30 words per minute with accuracy. * Must be able to adhere to office confidentiality requirements regarding customer and department information. * May provide branch support at other branch offices, as necessary. NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences Education & Experience: * Minimum of two (2) years of customer service experience. * Prior experience to include cash handling from retail, banking, or a similarly situated operations environment. * Prior experience with vehicle registration, titling, or licensing services. General Information Work Environment and Physical Demands: * Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. * Remote work only when authorized to process backlog. * At times, minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 50 lbs. or similar activities (e.g., filing, delivering, sorting). * A frequent volume of work and deadlines impose strain on a routine basis. * Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination) Position Type and Typical Hours of Work: * Monday - Friday | 7:45 am - 4:45 pm (subject to overtime; early mornings, late evenings, and weekends) Work Location: Must be willing to commute to one of the following auto branch locations: * Burnett Bayland - 6000 Chimney Rock Rd., Houston, TX 77081 * Cypress Hill - 4290 Cypress Hill, Spring, Tx 77388 * Downtown - 1001 Preston St., Houston, TX 77002 * Humble - 7900 Will Clayton Pkwy., Humble, TX 77338 * Jim Fonteno - 14350 Wallisville Rd., Houston, TX 77049 * John Phelps - 101 N. Richey, Pasadena, TX 77506 * Mickey Leland - 7300 N. Shepard Dr., Houston, TX 77091 * Spring Branch - 1721 Pech Rd., Houston, TX 77055 Open Until Filled / Reviewing Applications on a Rolling Basis Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. HARRIS COUNTY EMPLOYEE BENEFITS Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan. The following benefits are offered only to Harris County employees in regular (full-time) positions: Health & Wellness Benefits * Medical Coverage * Dental Coverage * Vision Coverage * Wellness Plan * Life Insurance * Long-Term Disability (LTD) Insurance * Employee Assistance Program (EAP) * Healthcare Flexible Spending Account * Dependent Care Flexible Spending Account Paid Time Off (PTO) * Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service) * Eleven (11) County-observed holidays * One (1) floating holiday per year * Paid Parental Leave* * Sick Leave Retirement Savings Benefit * 457 Deferred Compensation Plan The following benefits are available to Harris County employees in full-time and select part-time positions: * Professional learning & development opportunities * Retirement pension (TCDRS defined benefit plan) * Flexible work schedule* * METRO RideSponsor Program* * Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas. In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County Benefits & Wellness website: 01 What is the highest level of education you have completed? Please select from below. (Copy of official certificate, diploma and/or transcript must be attached to the application) * High School Diploma (US) * Certificate of High School Equivalency (GED) * Associate's Degree * Bachelor's Degree * Master's Degree or higher * None of the above 02 Please describe your educational background (i.e. diploma, degree, certifications, etc.), including the level of education completed, area of study, and completed major and minor programs. 03 Which of the following best describes your verifiable customer service experience to include cash handling from retail, banking, or a similarly situated operations environment? (To be considered, qualifying experience must be documented in your application's employment history)]] * Less than one (1) year * One (1) year or more but less than two (2) years * Two (2) years or more * I do not have this experience 04 Please provide details about your verifiable customer service experience, including cash handling from retail, banking, or a similarly situated operations environment. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.] 05 Do you have prior experience with vehicle registration, titling, or licensing services? * Yes * No 06 If you answered yes in regards to the previous question(s), please describe your verifiable prior experience with vehicle registration, titling, or licensing services. NOTE: Please DO NOT use "See Resume" as we do not use resumes for qualifications. (Type N/A if not applicable) 07 Have you ever owned or worked for a car dealership? If yes, please provide details of the job title and location. 08 Have you ever owned or worked for a title company or a title loan company? If yes, please list your job title and name of the company. 09 Do you have a family member who is currently employed with the Harris County Tax Office? If yes, please provide their first and last name. 10 Are you currently employed by or on assignment with a staffing agency to perform work for the Harris County Tax Office? * Yes * No 11 Are you now employed or have you previously been employed by Harris County? * Yes, I am now employed or have been previously employed by Harris County * No 12 If you answered 'Yes' in response to the previous question, which Harris County department were you most recently employed by? Please enter 'N/A' if not applicable. 13 If previously employed by Harris County, please provide your employee ID number or the full name under which you were employed in the space provided. Please enter 'N/A' if not applicable. 14 If you were previously employed by Harris County, are you currently eligible for rehire with that department? * Yes * No 15 Please select up to three (3) Auto Branch locations and list them in order of preference (1 = top choice). You must be willing and able to commute to the location(s) you select. * Burnett Bayland - 6000 Chimney Rock Rd., Houston, TX 77081 * Cypress Hill - 4290 Cypress Hill, Spring, Tx 77388 * Downtown - 1001 Preston St., Houston, TX 77002 * Humble - 7900 Will Clayton Pkwy., Humble, TX 77338 * Jim Fonteno - 14350 Wallisville Rd., Houston, TX 77049 * John Phelps - 101 N. Richey, Pasadena, TX 77506 * Mickey Leland - 7300 N. Shepard Dr., Houston, TX 77091 * Spring Branch - 1721 Pech Rd., Houston, TX 77055 * I am not willing to travel to any of these locations. 16 If you selected up to three (3) Auto Branch locations, please list them in order of preference (1 = top choice). You must be willing and able to commute to the location(s) you select. Required Question Employer Harris County Address 1111 Fannin St Ste. 600 Houston, Texas, 77002 Phone 713-274-5445 Website

Created: 2026-04-02