Manager On Duty

Job Requirements Sendik's Food Markets: Join a Century of Excellence. Sendik's Food Markets is far more than a grocery store-we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 18 store locations across Southeastern Wisconsin.At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience.If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.Role TitleManager on Duty (MOD)ManagerStore DirectorJob SummaryThe Manager on Duty (MOD) will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility of the MOD is to provide general assistance to the store in absence of a Store Director or Assistant Store Director. As a part of the Sendik's leadership team, the MOD must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.Our Values:Service: We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.Work Experience Duties/Responsibilities:Serve customers throughout the store while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their businessProvide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaintsManage all areas of the store, consistently leading by example and applying effective management techniquesMaintain store conditions including, but not limited to, ensuring perishables are full and fresh, proper sanitation standards, weekly sales ad, pricing and overall organization and appearance of the storeResponsible for the opening and closing duties of the store in absence of a Store Director or Assistant Store DirectorDaily communication with departments to assess daily needs and production scheduleAssist within the departments that have the greatest need for that day and report any staffing concerns to Store Director or Assistant Store DirectorDelegate tasks and assist with training and coaching as neededAssist with receiving and stocking daily deliveries as neededCreate attractive department displays and end caps based on specific sales for the weekAssist with ordering and inventory per the direction of the Store Director or Assistant Store DirectorAssist with store promotional sales events as neededAssist with the training and mentoring of new associates throughout the storeMaintain a clean and safe work environment by adhering to safety/sanitation regulations and proceduresAssist with all other store duties as neededQualifications:Must be a minimum of 18 years of age due to required operation of store equipmentPrior experience with food handling and cooking, preferably in a grocery setting, as well as leadership experience is requiredEagerness to interact with customersStrong sense of team - ability to anticipate the needs of the teamStrong knowledge of local and state health, sanitation and safety regulationsAbility to work at a fast paced and efficient mannerAbility to quickly adapt to changing conditions, priorities and circumstancesAbility to maintain composure, meet deadlines and work effectively under pressureAbility to take initiative and make decisions independently regarding department needs and priorities, under general supervisionExcellent time management, prioritization and organization skillsExcellent problem-solving and conflict resolution skillsStrong computer skills, working knowledge in Microsoft Office product suite and Google ProductsAbility to stand, walk, lift, bend, push/pull for extended periods of timeAbility to lift up to 50 pounds

Created: 2026-04-02