Legal Operations Director

The Legal Operations Manager owns aiLegal's legal delivery engine. This role is responsible for turning caseload into measurable results by implementing KPIs, standardizing workflows, and driving accountability across attorneys and case managers. You will ensure every team member meets productivity targets, every case moves on time, and every client receives consistent, high-quality service. This is a hands-on execution role for a systems builder and performance leader who thrives on metrics, ownership, and resultAbout aiLegalaiLegal is an immigration law firm powered by AI technology with a strong reputation for delivering excellence, efficiency, and client-centric service. We handle a wide spectrum of immigration cases including family immigration, humanitarian matters, business immigration, consular processing, removal defense, and federal litigation.We operate on a flat rate model with assigned credit hours per case type and enforce high accountability in meeting deadlines and productivity benchmarks. Each team member is expected to deliver at least 100 credit hours per month, and the Managing Attorney ensure that the team collective delivers 100 X team head accounts credit hours monthly.Our unique service model ensure speed, standardization, and client satisfaction by structing every case into a clear assembly-line pipeline. DescriptionLocation: Atlanta, San Francisco, New York, or RemoteEmployment Type: Full-timeCompensation: Competitive base salary + performance bonuses based on credit-hour productivity, quality of work, and great customers interaction.Reports to: Managing PartnerAbout UsaiLegal is an immigration law firm powered by AI technology with a strong reputation for delivering excellence, efficiency, and client-centric service. We handle a wide spectrum of immigration cases including family immigration, humanitarian matters, business immigration, consular processing, removal defense, and federal litigation.We operate on a flat rate model with assigned credit hours per case type and enforce high accountability in meeting deadlines and productivity benchmarks. Each team member is expected to deliver at least 100 credit hours per month.Our unique service model ensures speed, standardization, and client satisfaction by structuring every case into a clear assembly-line pipeline.We are seeking experienced and self-driven Legal Operations Director. This role exists for one reason: ensure every case manager consistently delivers required billing hours with high quality, predictable timelines, and zero operational chaos. You are the operator who turns strategy into execution. You build systems. You enforce standards. You drive accountability. Your success is measured directly by legal output. This role is not for candidates who: move slowly resist using technology and/or is not tech savvy require handholding cannot manage deadlines dislike KPIs lack ownership, accountability, or flexibility can not produce results within defined timelines brings drama or an ego that requires its own parking space This role is for candidates who are:• disciplined high-performers• outstanding writers and strategists• tech-comfortable professionals• deadline-sensitive professionals• professionals who can take full ownership of job responsibility • professionals who thrive in well-structured, high-accountability environments• professionals who bring curiosity, humility, and professionalismPosition ReviewWithin 90-180 days, this role must achieve: ≥90% of case managers meeting or exceeding monthly credit-hour targetsOn-time deliverables ≥95% across all active mattersMeasurable reduction in backlog and stalled casesClear KPI dashboards adopted firmwideDaily operational cadence fully implementedManagers actively coaching to performance using your systemIf these aren't happening, the role isn't succeeding. Key ResponsibilitiesLegal Delivery Management Own end-to-end case execution across all practice areasMonitor daily progress of every active matterIdentify stalled files, overdue tasks, and underperforming staff in real timeReallocate workload dynamically to protect deadlines and utilizationRun weekly delivery reviews with attorneys and case managersYou are the control tower of legal operations. KPI Design & EnforcementCredit hours per person (monthly/weekly/daily)Case cycle time by case typeOn-time task completion %Rework/correction rateClient response SLAsUtilization rate per roleBacklog agingCreate dashboards, publish scorecards. Run performance meetings. Metrics must be visible, unavoidable, and acted upon. SOP + Workflow StandardizationDocument and enforce SOPs for each case typeImplement standardized task sequences per matterReduce vibration between case managersPartner with tech team to embed workflow into systems.Continuously refine processes based on data. Team Performance ManagementRun weekly performance reviews with case managers. Coach underperformers with concrete improvement plans. Recommend corrective action when KPIs are missed. Partner with HR on PIPs and exits when needed. Build a culture of ownership, not excuses. Capacity Planning & Hiring InputForecast staffing needs based on caseload and credit-hour demandAdvise leadership on hiring timing and role mixSupport onboarding with productivity ramp plans. QualificationsMust-Have5+ years in legal operations, professional service operations, or delivery management. Proven ownership of KPI-driven teams (law firm, consulting, healthcare, or similar)Direct experience managing production staff (case managers, legal assistant, analysts, etc.)Strong data fluency: dashboards, metrics, operational reportingExperience implementing SOPs and performance systems. Comfortable holding professionals accountable. Strongly Preferred Immigration law or high-volume legal services backgroundExperience with flat-rate or production-based modelsFamiliarity with Jira / Case management platformsLean/Six Sigma/Process optimization experience Remote + Hybrid team managementPersonal AttributesYou are: Operationally ruthless (about process, not people)Data-drivenCalm under pressureDirect communicatorSystems thinkerExecution obsessed Comfortable saying "this is not acceptable". You don't avoid performance conversations. KPI FrameworkFirm-Level KPIs owned by Legal Operations DirectorCase Manager Credit Hour Compliance - ≥90% hitting monthly targetOn-time deliverables - ≥95%Backlog >30 Days - Average Case Cycle Time - Reduced quarterlyRework / Correction Rate - Client SLA Response - ≥95% within 24 hoursInternal SLA Response - ≥95% within 1 hourIndividual Performance KPIs Implemented by Legal Operations DirectorEach case manager tracked onMonthly credit hoursTask completion rateQuality score (attorney review)ResponsivenessCase agingSOP adherencePublished weekly. Reviewed monthly. Consequence enforced. Operations Maturity KPIs (First 6 Months)KPI Dashboard LiveSOP coverage ≥95% of workflowsWeekly delivery Cadence establishedPerformance coaching system runningCapacity planning model operationalCompensation and BenefitsCompetitive base salary + performance-based bonusesHealth, dental, vision, and life insurance401(k) with employer contributionPaid time offCareer growth opportunity in a fast-scaling, and technology driven practice.Why Join aiLegalBe part of a visionary firm revolutionizing immigration law through AI and automation.Collaborate with a high-performing, mission-driven team.Enjoy a culture of transparency, innovation, and recognition.Gain opportunities for career growth and leadership advancement.Competitive pay structure with performance incentives and bonuses.Salary $90,000 - $150,000 per year

Created: 2026-04-02