IT Support Specialist

Salary: $23.62 - $27.16 HourlyLocation : Village Hall, WIJob Type: Full-TimeJob Number: 202600003Department: FinanceOpening Date: 03/17/2026 Summary of Job The Village of Caledonia is seeking a skilled and customer-focused IT Support Specialist to provide advanced technical support for municipal systems, infrastructure, and end-users. This role is responsible for resolving complex technical issues, maintaining IT systems, and ensuring the smooth operation of technology services across departments. Essential Duties & ResponsibilitiesThe following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.Respond to and resolve technical issues from RMM tools and usersTroubleshoot and maintain hardware, software, and network systems.Support municipal applications including public safety, finance, and utility systems.Collaborate with vendors and third-party service providers for issue resolution.Maintain and update IT documentation, procedures, and knowledge base.Assist in system upgrades, patch management, and cybersecurity initiatives.Provide assistance to end-users on software applications ultimately becoming the in-house expert on applications currently in use; provides daily support to the client/customer and activates/inactivates end users as needed.Participate in IT projects and system implementations.Collaborate with any outside IT vendor/consultant to assist in resolving issues or concerns regarding equipment or software.Assists with administering the Village email system (account creation, monitoring, records requests, and archival).Assists with implementing and ensuring compliance with security best practices. Qualifications Associate or bachelor's degree in information technology, Computer Science, or related field.Minimum 3 years of experience in IT support, with at least 1 year in an L2 role.Strong knowledge of Windows OS, Microsoft 365, networking, and system administration.Experience with municipal or government IT systems is a plus. Knowledge, Skills & Abilities Familiarity with cybersecurity best practices and compliance standardsExcellent problem-solving, communication, and customer service skillsAbility to work independently and manage multiple prioritiesHealth, Dental, and Vision Insurance:Village of Caledonia contributes 85% of Health Insurance premiums, 50% of premium costs for Dental family or single coverage for full-time employees, and no contribution to Vision insurance (effective on the first of the month following a full calendar month of employment), subject to annual approval by the Village Board.Holidays: 10 paid holidays / 2 Floating HolidaysVacation: Completed Calendar Years of Paid VacationOf Employment Awarded on January 1st0-1 Year Proration of 10 days (80 hours)1 year 10 days2-4 years 15 days (120 hours)5-9 years 20 days (160 hours)10-15 23 days (184 hours)16+ years 25 days (200 hours)Education:With the advance approval of Village Administration, the Village will reimburse an employee for up to 100% of the cost of tuition, books, and testing charges relating to approved educational, courses, or certificate programs up to $2,000 per calendar year.Retirement Benefits:Employees are eligible to participate in the Wisconsin Retirement System (WRS) upon hire and meeting WRS eligibility requirements.Wisconsin Retirement System: WRS contribution rates are set annually by WRS, employee and employer contributions to this plan are required. 2025 rates are as follows:General Employees: 6.95% Employer Contribution, 6.95% Employee ContributionProtective Employees: 14.95% Employer Contribution; 6.95% Employee ContributionDeferred Compensation: Village of Caledonia currently makes available to its employees, on a voluntary basis, participation in a deferred compensation plan. Under this plan, each employee may, on a tax-deferred basis, contribute up to 15% (with a maximum annual contribution established by the IRS) of gross earnings. Village provides no contributions to this plan.Life Insurance:The Village provides a basic term life insurance policy (subject to annual approval by the Village Board). The amount of term insurance provided depends upon the employee's annual salary. Additional units of life insurance may be purchased by the employee.Disability Insurance:Short- and long-term disability coverage is available to employees through payroll deduction at the employee's cost.Sick Leave: 1 day per month for each completed month of employment, with a maximum accrued carry-over of 190 days.01 Please identify the answer which best describes your highest level of education High School degree or equivalent Associate's degree. Bachelor's Advanced degree (Master's, Law or PhD). 02 At least of 18 years of age? Yes No 03 Are you authorized to work lawfully in the United States? Yes No 04 Will you now, or in the future, require employment visa sponsorship? Yes No Required Question

Created: 2026-04-02