Chief Operating Officer

Job Title: Chief Operating OfficerPosition: Full Time, ExemptReports to: Chief Executive Officer Location: Cleveland, OH Salary Range: $150,000-$215,000 About DigitalCDigitalC is a nonprofit technology social enterprise headquartered in Cleveland that has built and now operates America's fastest-growing community-based broadband network. Our purpose is simple: we connect people. We deliver high-speed home internet and digital skills training at citywide scale in neighborhoods long underserved by traditional providers-proving that a nonprofit model can outperform legacy telecom approaches. In only 18 months, we completed the buildout of a citywide network and connected thousands of households, establishing what is now recognized nationally as The Cleveland Model.Our mission is to bridge the digital divide-for good-by pairing world-class infrastructure with the systems and support residents need to fully participate in the digital age. We treat broadband access not as the foundation for opportunity, stability, and growth. Our vision is to change the world, one connection at a time.Job OverviewThe Chief Operating Officer will be responsible for enterprise-wide operational performance and execution across DigitalC's broadband ecosystem. This role integrates Engineering, Network Operations, Install Operations, Information Technology and Growth into a coordinated, accountable operating model aligned with strategic and financial objectives.The COO will lead the transition from rapid expansion to disciplined, repeatable performance ensuring demand generation, infrastructure capacity, and field execution are aligned and supported by responsible capital stewardship.This leader will institutionalize operating cadence, strengthen middle management capability, and build the systems required to support sustained growth while reducing reliance on executive intervention..Key ResponsibilitiesEnterprise Execution & Operating ModelTranslate board and CEO priorities into coordinated, measurable operating plansEstablish performance dashboards, operating rhythms, and cross-functional accountabilityAlign customer acquisition with network readiness and install capacityStrengthen forecasting, workforce planning, and operational transparencyInfrastructure & Capital StewardshipEnsure network reliability, uptime, and long-term scalabilityOversee capacity planning and responsible capital allocationImprove proactive monitoring and enterprise visibility into performanceProvide operational oversight of DigitalC's internal information technology systems and infrastructureInstall & Field OperationsIncrease technician productivity and routing efficiencyImprove order-to-activation cycle timeStrengthen safety standards and quality control to reduce repeat service workGrowth & Activation AlignmentCoordinate marketing and acquisition efforts with operational throughputEnsure sustainable growth pacing aligned with infrastructure capacityImprove activation consistency and retention outcomesTech Hive Operations Oversee operational performance of DigitalC's Tech Hive coworking and innovation spaceEnsure strong operational coordination between Tech Hive activities and DigitalC's broader technology and community initiativesOrganizational DevelopmentBuild middle-management strength and decision-making clarityReduce executive dependency by embedding systems, structure, and accountabilityPromote a culture of urgency, ownership, and mission-aligned performanceQualifications12+ years of senior operational leadership experience in telecom, broadband, infrastructure, utilities, field-service environments, or other operationally intensive environmentsDemonstrated success leading and scaling multi-functional teams during periods of organizational growthExperience overseeing infrastructure operations, field service delivery, or technical operations at scaleStrong financial acumen with experience in operational forecasting, capital allocation, and cost disciplineExperience balancing capital discipline with mission-driven impactProven ability to build systems, processes, and performance management structures that support organizational scaleTrack record of developing middle-management capability and strengthening leadership accountability across teamsExperience aligning operational execution with growth objectives and customer demandAbility to operate effectively in fast-paced environments while maintaining strong organizational discipline and transparencyCommitment to mission driven work and an understanding of how technology infrastructure can expand opportunity in underserved communitiesBenefitsWe offer a comprehensive benefits package to support your health, financial security, and time away from work.Medical coverage for all full-time employees, with dental and vision coverage fully paid for employees and their dependents.Employer paid short and long term disability, life insurance, and AD&D coverage.401(k) plan with a competitive company match.Generous paid time off, including vacation and paid holidays.DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.

Created: 2026-04-02