Front Office Agent - Hotel Daphne

The Opportunity: Hotel Daphne seeks an enthusiastic Front Desk Agent to join our team. In this role, you will be collaborating closely with the broader hotel operations team. Who We Are: Where the familiar meets the far out. Hotel Daphne in Houston Heights is a 49-room hideaway inspired by utopian ideals, clandestine neighborhood clubs, determined women and art of all kinds. We invite travelers and locals to check in and "check out." Opening winter 2025. We're Proud to Offer Exceptional Benefits, which Include: Medical, Dental, Vision, 401K with company matchDiscounted and Friends & Family Room RatesFree parkingGenerous Paid Time OffWork-life benefits including wellbeing initiatives such as a complimentary HeadspaceDiscounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!The Role: The Front Desk Agent is responsible for exceeding the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children's programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences. Key Responsibilities: Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instructionComplete all shift checklist itemsCheck in and out all hotel guests in a confident, professional and personalized mannerTake hotel reservations accurately and efficientlyAssist in the development and implementation of special projectsEnsure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessaryMaintain a positive relationship with all employees and guestsEnsure all calls are answered in a courteous, professional and efficient mannerMaintain an accurate log of guest calls for assistance or complaints, and ensure completion of all itemsOpen, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shiftsMaintain accuracy with all accounting and billing proceduresHave a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)Issue guest safety deposit boxes as requestedPossess fluent knowledge of local restaurants, special events, city attractions, amenities and directionsEnsure open lines of communication with all departments and upper management at all times via email, log books , meetings, etc., to ensure all needs of the hotel are met.Maintain a high level of cleanliness and safety in the work areaEnsure that all equipment is maintained in good, safe working conditionMaintain an increased awareness of safety issues throughout the propertyKeep abreast of safety and emergency procedures and OSHA requirementsAttend relevant meetingsBased upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Created: 2026-04-02