Desktop Support Technician

WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.SUMMARY: The Desktop Support Engineer provides support to all computer system users for desktop and phone related issues. The position requires changes to processes to ensure desktop support is kept efficient. A successful candidate will be friendly, technologically well-rounded, and have a true heart for customer service. This position requires technical skills in many areas of computing but most importantly a great attitude with a desire to learn and grow as a professional in a team environment.ESSENTIAL DUTIES AND RESPONSIBILITIES:Personally exhibits, recruits and coaches associates consistent with Core BehaviorsResponsible for promoting culture of safetyProvide technical assistance to end users while maintaining great customer serviceManage helpdesk response time, ticket load, and proper triage practicesMaintain the helpdesk software (catagories, screens, users, manage support escalations, etc)Managing the automated deployment of Operating Systems, Applications computer updatesCreate and maintain user accounts, including assigning privilegesTelecommunications management including VoIP, user accounts, and handsetsOccasional travel to company sites to perform necessary onsite maintenance and repairManage inventory of hardware and software resources across the enterpriseAssistance with small scale infrastructure projectsDesign and develop support protocals and proceduresWorks with accounting on IS related expensesAssist in Network MonitoringPerform other system duties as assignedBe ready to contribute and be heard! Suggest changes and provide feedback as to how BlackHawk can make you happier and more effective in your day to day duties.QUALIFICATIONS:Cisco Call Manager Experience is a plusMicrosoft SCCM experience is a plusCan operate Windows 7 and 10Can set up a new computer with desktop softwareKnowledge of anti-virus and anti-malware softwareProficient knowledge or ability to learn computer software specific to the operation (Excel, Sharepoint, Microsoft Windows Server, Active Directory, etc.)Excellent written and verbal communication skillsExcellent problem solving skillsSUPERVISORY RESPONSIBILITIES:No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High School Diploma required/Bachelor's Degree Preferred1+ years of IS support requiredCERTIFICATES, LICENSES, REGISTRATIONS:Microsoft/PC certifications preferredSoftware certifications preferredNone requiredWORK ENVIRONMENT:Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.Employee frequently lifts and/or moves up to _25_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.PPE REQUIRED:Wrist rest for keyboard, mouse pad, eye protection, ear protection, foot protection, and head protection, as required by customer.BENEFITS:Health Insurance BCBS of OK HDHPHSA with Employer match (must meet criteria)Dental and Vision Insurance401K Plan and Company MatchFSA (Full FSA, Limited FSA, and Dependent FSA)Company paid Long Term and Short-Term DisabilityCompany paid basic Life Insurance and AD&D/Supplemental life and AD&D/Dependent lifeAncillary Critical Illness Insurance (Wellness Rider Included)Ancillary Accident Insurance (Wellness Rider Included)Ancillary Hospital IndemnityEmployee Assistance Program (EAP) - Includes concierge services and travel assistance.Paid Time OffHoliday Paid Time OffGym ReimbursementQuarterly Wellness challenge with a chance to will money or prizesTuition Reimbursement - after 1 year of employment*BlackHawk Industrial is an Equal Opportunity Employer*Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.

Created: 2026-04-02