Accounts Receivable and Billing Specialist

Accounts Receivable and Billing Specialist: On behalf of our Utilities client, Procom is searching for an Accounts Receivable and Billing Specialist for a permanent role. This position is an onsite position located in San Antonio, Texas. Accounts Receivable and Billing Specialist - Job Description: This role is responsible for investigating and resolving complex billing and meter-related issues across residential, commercial, industrial, and municipal accounts. The position supports accurate billing operations by performing detailed account research, troubleshooting system and meter discrepancies, and collaborating with cross-functional teams to resolve issues and improve processes. Accounts Receivable and Billing Specialist - Responsibilities: • Conduct research on inactive accounts and meter activity to identify discrepancies and ensure accurate billing • Investigate and resolve billing errors, including estimating usage and applying appropriate account adjustments • Perform meter-related system updates, including installs, removals, and replacements within SAP and related systems • Troubleshoot IDoc and system processing errors tied to field meter activity • Analyze consumption patterns to identify high/low usage anomalies and resolve data inconsistencies • Retrieve and validate meter reads, including over-the-air reads for non-communicating AMI meters • Investigate and resolve customer billing disputes through detailed account, premise, and public records research • Reverse and rebill accounts as needed, including processing move-ins and move-outs • Communicate billing adjustments and findings clearly to customers via phone and written correspondence • Maintain accurate records and compile financial and operational data for reporting purposes • Process tax-exempt requests and ensure compliance with applicable regulations • Support billing for municipal services, ensuring timely and accurate processing • Assist internal teams including call center, walk-in support, and meter operations with account inquiries • Collaborate with cross-functional teams to perform root cause analysis and resolve recurring issues • Support bad debt resolution efforts by advising customers on repayment options • Conduct research on inactive accounts with outstanding balances to identify transfer or resolution opportunities • Coordinate meetings, training sessions, and process improvement initiatives • Develop and update procedural documentation as needed • Perform additional duties and special projects as assigned Accounts Receivable and Billing Specialist - Mandatory Skills: • Strong analytical and problem-solving skills with attention to detail • Ability to manage complex issues across multiple systems and data sources • Effective communication skills, including experience handling customer inquiries and escalations • Experience working with billing systems such as SAP and related platforms preferred • Ability to work independently and manage multiple priorities in a fast-paced environment • Comfortable working in a high-volume, customer-facing environment with occasional escalations • Strong collaboration skills with the ability to work across departments and with external partners Accounts Receivable and Billing Specialist - Nice-to-Have Skills: • Familiarity with utility billing processes and systems • Experience with Advanced Metering Infrastructure (AMI) • Knowledge of tax-exempt processing and compliance • Proficiency in using SAP for data analysis and reporting • Experience in a customer service role within the utilities sector Accounts Receivable and Billing Specialist - Assignment Length: This is a contract opportunity. Accounts Receivable and Billing Specialist - Start Date: ASAP. Accounts Receivable and Billing Specialist - Assignment Location: San Antonio, Texas, United States; this position is onsite.

Created: 2026-04-02