Deposit Fraud EFT Specialist

People Drive Our SuccessAre you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.Apply today!What our team members are saying:Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at GENERAL SUMMARYThe Deposit Fraud EFT (Electronic Funds Transfer) Specialist is responsible for monitoring, investigating, and mitigating fraudulent activities related to electronic transactions, check deposits, and deposit accounts. They ensure compliance with financial regulations such as Regulation E and Regulation CC, protecting both the financial institution and its clients from potential financial losses. The specialist processes ACH (Automated Clearing House), ATM debit card transactions, and EFT claims and dispute requests in accordance with the requirements of Regulation E, Visa, and other ACH operating rules or regulations. Additionally, they provide support to both internal and external clients concerning card transactions and PIN issues, which include handling cases of rejected or blocked cards as well as lost or stolen cards.The specialist performs fraud detection and monitoring, investigation and analysis, EFT and dispute processing, loss mitigation, regulatory compliance, client interaction, documentation and reporting, as outlined in the essential functions. ESSENTIAL FUNCTIONSReview daily reports for suspicious activity, including account takeover, identity theft, and unauthorized ACH or wire transfers. Analyze transaction patterns, review account histories, and gather evidence to confirm or clear potential fraud cases. Investigates, tracks, and resolves ATM/Debit card claims and EFT wire transfer claims, including posting of monetary entries.Handle debit card, ACH, and ATM disputes, including processing chargebacks, representments, and issuing provisional credits.Implement holds on accounts, stop payments, and freeze accounts to prevent further losses. Completes claims in accordance with Regulation E, EMV, Visa, and ACH operating rules, EFT rules, and established Bank policy and procedures. Ensure all actions comply with the Bank Secrecy Act (BSA), Regulation E (Electronic Fund Transfers), and Regulation CC (Availability of Funds). Maintains current knowledge of governing rules and regulations related to card operations and claims.Contact clients to verify transactions and assist victims of fraud with account recovery.Maintain detailed investigative notes and prepare reports for management or law enforcement.Assists with related projects or other functions as assigned. QUALIFICATIONSEducation: College degree or equivalent banking experience in a related field preferred.Experience: Minimum three years of experience in fraud investigations, deposit operations, or electronic banking.Skills/Ability: Ability to work efficiently and independently with a high level of productivity.Strong analytical, investigative, and research techniques, and ability to identify patterns, anomalies, and potential risks.In-depth knowledge of Regulation E, EMV, Visa, and ACH Operating Rules. Strong verbal and written communication skills, and the ability to communicate effectively with internal and external clients and contacts. General knowledge of various computer software applications, including Word and Excel. Proficiency in banking software (e.g., Verafin, FIS, Q2) and Microsoft Office Suite.Excellent written and verbal communication skills for dealing with clients and law enforcementOTHER DETAILS$21.63 - $26.44 / hour Pay determined based on job-related knowledge, skills, experience, and location.This position may be eligible for a discretionary bonus.Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:Poster- EnglishPoster- Spanish Poster- Chinese Traditional Poster- Chinese SimplifiedCathay Bank endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@. 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Created: 2026-04-02