Vehicle Upgrade Coordinator

Have you mastered customer engagement and sales? Ready to drive our dealership upgrade program? At Castle Automotive Group, we are hiring a Vehicle Upgrade Coordinator. In this role, you'll bridge service and sales with the goal of encouraging existing customers to upgrade their current vehicle to a newer one.What We OfferCompetitive salaryA supportive and collaborative work environmentOpportunities for growth and career advancementComprehensive training and access to industry-leading tools and technologyBenefits package, including health insurance, 401(k) with company match, and moreVehicle Upgrade Coordinator ResponsibilitiesWorks directly with customers who bring their vehicles in for service to identify opportunities to talk about upgrading to a newer modelBuilds rapport and explains the benefits of upgrading (e.g., newer features, better financing, trade-in equity)Presents tailored offers based on customer needs and dealership programsActs as a liaison between the service and sales teams to capture upgrade leads from service customers and hand them off to sales consultantsCoordinates appointments, follow-ups, and communicates opportunities to the rest of the sales staffUses the dealership's CRM and data systems to track leads, schedule follow-ups, and manage customer informationStays up to date on vehicle inventory, manufacturer incentives, and current sales specialsVehicle Upgrade Coordinator QualificationsPrevious experience in automotive sales, customer service, and/or in a dealership upgrade roleStrong understanding of automotive sales and service operationsAbility to effectively communicate and collaborate between departmentsComfort with CRM software and dealership management systemsAbility to multi-task and work in a fast-paced environmentProfessional, well-groomed personal appearanceClean driving record and valid driver's licenseVehicle Upgrade Coordinator: $55K - $90KCompensation will be based on performance and experience; pay ranges may vary from displayed amountsReady to Join Our Team?If you're ready to take the next step in your automotive career and help us drive success, we'd love to hear from you! Apply today and become a part of Castle Automotive Group.We are looking for qualified, quality people who are ready to start their career within our family.To learn more about us visit: We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2026-04-02