OPERATOR STATUS BOARD (ON-CALL) - HOUSEKEEPING

Job Type Part-timeDescriptionPOSITION SUMMARY: Responsible for providing a supreme level of guest service. Answering phones in a friendly and courteous manner and maintaining a log of calls received. Assist employees with assignments, guest inquiries, and guest requests, as well as troubleshooting and resolving guest complaints, and answer questions. Coordinate with Front Desk Services, Engineering, and housekeeping management on the status of rooms. Top Specific Job Functions: Sign on/off phonesPlace key logs for appropriate shiftsPerform key audit 2 and inform management of discrepancies in keys and key log signaturesGive keys to the Assistant Executive (AE) that are defective and need repair, and mark on the key logCollect DD's from South Tower to offer housekeeping servicesProvide excellent guest service. Before calling the DD's, you should look up the name of the guest so you can call them by nameContinually check for due outs, discrepancies, pick-ups, and inspected rooms throughout the shift. NotifyFloor Manager and ensure all rooms are updated throughout the dayUpdate room status per paperwork and management as requestedPlace rooms OOO when neededKeep a log of carpet care roomsKeep a log of maintenance callsEmail work orders to engineeringPrint daily statistics reports hourlyAdvise FDS of guest/management issuesContact the appropriate department for emergency issues, property issues, room issues, etcKeep copies of status, runner, room change, & key log sheetsProvide management room status throughout the day when requested (s/o, late c/o, room changes, etc.)Keep personal daily log of room changes, & advise appropriate manager(s) when neededCollect key and paperwork from the floor managers at the end of the day. Update any rooms if it is necessarySend a daily copy of the 3:00 pm DND list to the front desk, hotel managers, and A.E.Collect keys and radios from house persons and utilities. Provide the key, radio, and runner log to swing shiftPrint the last daily statistic reportEnsure that the graveyard and morning shift key log is on the counter and datedAt the end of the month status board operator is responsible for cleaning up the file cabinet from the month beforeThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. RequirementsEDUCATION and/or EXPERIENCE: MINIMUM QUALIFICATIONS: Must be detail-oriented and highly organizedMust be able to sit for extended periods of timeMust have good typing skillsMust be computer literate and able to operate standard office equipmentMust be able to effectively communicate by phone, beeper, and two-way radioMust have excellent customer service and communication skillsMust be able to obtain/maintain any necessary certifications and/or licensesRequired: At least 6 months of Hotel Status Board Operator experienceExcellent customer service skillsHave interpersonal skills to deal effectively with all business contactsProfessional appearance and demeanorHigh school diploma or equivalentAble to communicate in English, in both written and oral formsLMS knowledge and/or experiencePreferred: Previous experience working in a similar resort settingWORK SCHEDULE/HOURS: VariesPHYSICAL REQUIREMENTS: Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.Must be able to work in a fast-paced, busy, and noisy environment.Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Created: 2026-04-02