Agency Services Coordinator

About the job Agency Services Coordinator Job Title: Agency Services CoordinatorCompany: ASNOALocation: Downers Grove, IL (Hybrid)Type: Full-TimeCompensation: Up to $55,000+ annually, plus bonus, with 100% company-paid benefitsAbout ASNOAASNOA is a fully integrated insurance industry services and support provider with more than 30 years of experience delivering business solutions to insurance agencies nationwide. Headquartered in Downers Grove, Illinois, ASNOA supports affiliates by managing carrier relationships, compliance, onboarding, and operational readiness-allowing agencies to focus on selling, quoting, and binding insurance products efficiently and compliantly.About the RoleAs an Agency Services Coordinator, you will administer all aspects of the onboarding process and lifecycle management for new and existing affiliates. This is a non-sales role focused on operational coordination, compliance, and relationship management. You will play a direct role in ensuring affiliates maintain a ready-to-sell status with multiple insurance carriers.The position is based at ASNOAs headquarters on a hybrid schedule and is part of an eight-person Agency Services team, reporting directly to the Agency Services Manager.Key ResponsibilitiesManage the onboarding process for new affiliates and maintain ongoing affiliate relationshipsOversee carrier appointment submissions from initiation through approvalDevelop rapport with affiliates to support smooth onboarding and lifecycle managementEnsure affiliates maintain ready-to-sell status, including licensing, compliance, and carrier appointmentsCoordinate internally with Agency Services and other Operations teamsComplete assigned workload accurately and on time within established service-level agreements (SLAs)Track, manage, and prioritize multiple tasks and deadlines simultaneouslyIdentify and define process improvement opportunities to enhance efficiency and service deliveryRequirementsMinimum 3 years of recent, directly relevant experience in agency services, operations, or a related coordination roleStrong technology skills, including Microsoft Office 365, Outlook, Word, Excel, and CRM systems (HubSpot or similar)Ability to manage multiple priorities and meet deadlines in a fast-paced environmentExcellent verbal and written communication skills for coordinating with internal teams and external stakeholdersExperience handling urgent requests while maintaining accuracy and professionalismStrong work ethic; highly organized, detail-oriented, and technology savvyWhat We OfferSalary up to $55,000+ based on experience, plus bonus opportunity100% company-paid benefitsPaid time off401(k) with company matchMonday-Friday hybrid scheduleCollaborative, team-oriented work environmentLong-term opportunity with a stable, established insurance industry services organization

Created: 2026-04-02