Family Care Coordinator Specialist/Training Supervisor ...

Join LifeLink - Join a Life Saving Team!About LifeLinkMore than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment-to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established - founded with heart, purpose, and a mission that still guides us today.What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation. Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients. We are grounded in the values that shape our work and culture-Compassion. Excellence. Legacy. People. Quality.If you're inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.What You'll DoAs a Family Care Coordinator Specialist/Training Supervisor , you will directly contribute to LifeLink's life-saving mission. Primary responsibility is to work within established LifeLink Foundation, OPO, and regulating agency policies and protocols to direct the resources available to evaluate and respond to hospital referrals for the purpose of determining a potential donation. This position performs all of the functions of a Family Care Coordinator (FCC) Specialist and would be responsible for the training of new staff and ongoing competency evaluation and training for current staff members under the direction of the Director, Referral/Family Services Program.This position maintains an ongoing open line of communication with the Manager/Assistant Manager and Director of the Referral and Family Services Program, Administrator-on-Call (AOC), and the OPO Director(s), as appropriate. In addition, this position is responsible for developing, implementing, and monitoring policies, procedures, strategies, and action plans related to requesting Authorization/Donor Designation, and medical/social behaviors interview of next-of-kin or other appropriate family members or associates to offer the option of donation for the purpose of transplantation.Key Responsibilities:Functions in all capacities as an FCC Specialist.Actively participates in the call schedule and responds to all potential organ donors appropriately.Responsible for all aspects of donor evaluation and management including review of medical and social history; assessment of hemodynamic stability and implementation of strategies to maintain and/or improve specific organ function.Creates a positive learning environment for coworkers through effective communication and exhibits strong leadership skills.Possesses knowledge of medical and legal principles of donor evaluation, consent, management, and allocation to serve as a resource and mentor to newer coordinators.Demonstrates working knowledge and competence with Authorization and Donor Designation policies and procedures as well as those of the Foundation policies. Adheres to the standards of practice for quality assurance procedures established within the organization.Participates in the development, implementation and training on policies and procedures relating to responding to referrals, medical suitability, approach, authorization, medical/social behavior interview, and initial donor management.Works closely with the Medical Director and Administrator on Call on issues pertaining to clinical and technical aspects of quality organ donor evaluation and management when training a new coordinator or serving as a resource for a less experienced coordinator.Train, supervise and evaluate the daily activities of trainee staff in the application of donor criteria, suitability, and physical evaluation, to include the issues of authorization, medical/social behavior interview, hospital-specific dynamics, transportation, OR scheduling, autopsy requirements, and other aspects of the organ/tissue recovery process, documentation, and follow-up, meeting documentation deadlines.Assist Manager with any personnel-related issues or situations that apply to trainee staff.Assist Manager in the implementation of approved protocol modifications, training and monitoring trainee staff performance and compliance.Inspect, maintain, and monitor equipment, supplies, and instrumentation being used for procurement, evaluating need for upgrades, and making recommendations to the Manager.Organize/conduct on-site competency evaluation to increase and maintain the expertise of all FCCs and establish consistency of practice as directed by the Manager of the Family Care Coordinator Program.Works on special assignments and projects as directed by the Manager and Director of the Family Care Coordinator Program.Who You ArePassionate about helping others and making a differenceAligned with LifeLink's core values of Compassion, Excellence, Legacy, People, and QualityExperience in a related LifeLink position and/or must possess appropriate credentialing and clinical experience which may include medical-related degree/certification or appropriate experience in a medical environment.Demonstrates advanced knowledge as an FCC.Advanced technical, organizational, communication, interpersonal and problem-solving skills required.Ability to deal with a high-stress level resulting from the emotionally and physically draining nature of the work.Will be able to tolerate the physical workload associated with 24-hour call shifts and to stand at bedside for long periods of time.Proven good driving record and current driver's license.Ability to lift, carry and/or move equipment up to 30lbs.A collaborator who thrives in a mission-first environmentWorking Conditions:Most of daily activity is spent in contact with hospitals, hospital personnel, and prospective donor family members. Daily air/ground travel required. Periodic high stress level. On-call rotation responsibilities with 24-hour cell phone accessibility. Hazardous conditions include, but are not limited to, possible exposure to blood and/or body fluids from potentially infected donors and the potential of obtaining cuts and/or punctures to skin from sharp instruments and equipmentOSHA Risk Classification: HighWhy LifeLink?Be part of an organization with a legacy of saving lives and giving hopeJoin a passionate and supportive team across Florida, Georgia, and Puerto RicoCOMPANY PAID Medical, Dental, Disability & Life InsuranceGenerous COMPANY PAID Pension Plan for your RetirementPaid Vacation, Sick Days & HolidaysGrowth opportunities in a mission-driven, high-impact nonprofitWork with purpose, knowing your efforts directly touch livesDiversity, Equity & InclusionLifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.Ready to Help Change Lives?Your next career move could be the most meaningful one yet. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-04-02