Desktop Support Engineer (Biotech/Pharma - GxP) ___ ...

Job Title: Desktop Support Engineer (Biotech/Pharma - GxP Environment) Location: Onsite - Cary, NC & San Francisco, CA Type: ContractJob Description: We are seeking an experienced Desktop Support Engineer with a strong background supporting IT operations in a Biotech/Pharma GxP-regulated environment. The ideal candidate will provide hands-on support for end-users, ensuring compliance with GxP, FDA, and other regulatory standards while maintaining seamless IT operations.Key Responsibilities: Provide onsite desktop and end-user support including hardware, software, and peripherals troubleshooting. Install, configure, and maintain laptops, desktops, printers, and mobile devices. Support Windows, macOS, and collaboration tools (MS Teams, Zoom, O365). Ensure IT systems and processes are aligned with GxP and FDA regulatory requirements. Document incidents, service requests, and resolutions in ticketing systems (ServiceNow/Jira/Remedy). Work closely with IT, QA, and Compliance teams to support validated systems and GxP applications. Support lab systems, scientific applications, and other pharma/biotech-specific tools as required. Provide VIP/Executive support and timely resolution of escalated issues. Assist with onboarding/offboarding including account provisioning, access management, and asset deployment. Maintain SOPs, validation documentation, and IT policies relevant to a GxP environment. Required Skills & Experience: 2-5+ years of Desktop/End-User Support experience. Strong experience in Biotech, Pharmaceutical, or Life Sciences domain. Proven knowledge of GxP, FDA, 21 CFR Part 11, and IT compliance standards. Hands-on expertise with Windows OS, macOS, Active Directory, O365, and standard productivity tools. Experience supporting validated IT systems and lab/scientific applications. Strong troubleshooting skills across hardware, software, and networking. Excellent communication and customer service skills. Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).

Created: 2026-04-02