Manager, HubSpot Implementation Team

Manager, HubSpot Implementation TeamHubSpot Implementations & Managed Services1406 Consulting (Remote)About 1406 Consulting1406 Consulting is an Elite HubSpot Partner specializing in CRM implementation, integrations, and revenue operations. We help growing organizations turn strategy into durable, scalable systems - not just working configurations.We operate with clear decision rights, non-negotiable quality standards, and a delivery model designed to eliminate chaos, heroics, and hidden risk. We take the same approach to how we lead our teams - structured expectations, real accountability, and decisions grounded in data.Role SummaryThe HubSpot Implementation Team Manager is a delivery operations and people management role responsible for ensuring that Implementation Services runs predictably and profitably - without requiring senior leadership to operate inside day-to-day delivery.You will own team utilization, capacity planning, and margin performance. You will lead, manage, and hold accountable a team of Implementation Specialists across Senior, Mid, and Junior tiers. You will enforce process and quality standards, resolve delivery risks before they become client-visible, and build a team that gets stronger every quarter.This is not a senior IC or delivery execution role. You will build and run the delivery engine - not be the engine.What You'll Be Accountable ForDelivery OperationsEnsure predictable, on-time, on-budget project delivery across all IS engagementsOwn team utilization, capacity planning, and margin performanceMonitor delivery health and intervene on risks before they reach clients or leadershipEnforce the 1406 Way of Working, including Readiness Gates and Definition of DoneEnsure clean handoffs between Implementation Services, Client Success, and Solutions ArchitectureTrack and report on delivery metrics: on-time delivery, utilization, budget adherence, CSAT/PSATPeople Leadership (LMA)Lead, manage, and hold accountable each person on the IS teamConduct regular 1:1s and set clear expectations aligned with tier-specific Role ChartersProvide direct, timely feedback - both coaching and correctionRun quarterly performance conversations - behavioral expectations and outputMake seat-fit decisions when performance signals are clear Build a culture of accountability, clarity, and professional developmentOperational ScalabilityIdentify and eliminate recurring delivery friction Build and refine processes, templates, and standards that reduce dependencyEnsure the IS team is equipped to absorb increasing project complexity Inform staffing model decisions with real utilization data and delivery performance evidenceEscalation ManagementServe as the primary escalation path for Senior IS team membersPrioritize delivery escalations and route to the appropriate ownerResolve delivery-level issues without engaging the Director of Technical ServicesEnsure the escalation chain (Junior → Mid/Senior → IS Leader) is functioning well How We Work1406 operates with a governed delivery model designed to protect quality. In this role, you will:Build systems that prevent delivery failures Make decisions based on utilization data and performance signalsDeliver feedback directly and constructivelyEnforce quality gates and standards consistently - consistency is the productProtect the Director of Technical Services' time by owning delivery operations fullyUse structure and process to scale the teamWhat This Role Is NotTo be clear, this role does not own:Architectural decisions or solution design (that sits with the Solutions Architect)Client relationship ownership, retention, or expansion (that sits with Client Success)Commercial decisions, pricing, or scope negotiationPre-sales technical scopingDirect execution of client deliverables as a primary functionYour job is to run the delivery operation and develop the team. Others own architecture, commercial strategy, and client relationships.What Success Looks LikeYou're successful in this role when:Projects land on time, on budget, with high quality Team utilization hits target without burning people outQuality and process standards are enforced Seat-fit decisions are made clearly and on time when performance warrants themThe Director of Technical Services is not pulled into day-to-day deliveryThe IS team gets stronger every quarter - fewer escalations, more autonomy, higher delivery confidenceDelivery feels calm and predictable even as volume and complexity increaseIf senior leadership can focus on strategy and architecture while delivery still runs clean - you're successful in this role.This is a people management and delivery operations role - not a senior individual contributor seat.Experience & SkillsWe care more about operational judgment and people leadership than technical depth alone.Required3+ years of experience managing a delivery or professional services team, ideally in a consulting or agency environmentDemonstrated ability to lead, manage, and hold people accountable - including difficult conversationsExperience owning utilization, capacity planning, and delivery margin performanceStrong operational discipline - you build systems that prevent problems, not just respond to themComfort making staffing and seat-fit decisions based on data and performance signalsWorking knowledge of HubSpot CRM and implementation patterns (you don't need to be the deepest technical expert, but you need to understand delivery reality)Clear, direct communication style - without delay or ambiguityNice to HaveExperience in a HubSpot Partner or CRM consulting environmentFamiliarity with EOS (Entrepreneurial Operating System) or similar operating frameworksHubSpot certificationsExperience building delivery processes, templates, and quality standards from scratchBackground managing tiered delivery teams (Senior/Mid/Junior or equivalent)Who This Role Is ForThis role is for someone who:Gets energy from building teams and holding them accountableThinks in systems and operations, not individual deliverablesMakes decisions based on data, not sentimentIs comfortable delivering feedback directly and constructivelyViews process and standards as leverage, not overheadUnderstands that protecting delivery quality sometimes means making unpopular callsWants to build a delivery operation that doesn't depend on heroicsIf you prefer to stay in execution and avoid people management, this role will feel draining. If you are energized by building a high-performing delivery team inside a structured operating model, it will feel like exactly the right challenge.Why Join Us:A collaborative, growth-oriented culture where your contributions directly shape project delivery and company growthCompetitive salary and performance-based bonusesComprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching. Ongoing professional development, including HubSpot certifications and leadership coaching.The target base salary range for this position is $100,000 to $120,000 annually (based on relevant experience and qualifications) +plus performance based bonuses.

Created: 2026-04-02