Loss Mitigation Specialist (SPOC)

The Loss Mitigation Specialist has proven mastery of the requirements of the Loss Mitigation Specialist position. It will act as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. This role will handle specialty functions within the SPOC department such as liquidation outcomes, bankruptcy customers, and high value customers. Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements. Meets monthly individual and team goals and key performance indicators. Handles a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines; minimizing the loss due to foreclosure through the use of loss mitigation options. Portfolios worked by a Loss Mitigation Specialist II are non-traditional workouts such as Short Sales, and Deeds-in-Lieu, as well as high risk customer types. Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties on the account and educates them on options available to resolve delinquencies. Understands and discusses customers' general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment other loss mitigation options. Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower. Conducts light skip-tracing activities. Reviews title searches to ensure that no title issues threaten the standing of our investor's lien on the property. Ensures compliance with company policies and procedures. Reviews and update daily reports and accounts.

Created: 2026-04-02