APM Agent

Job Summary:We are looking for dedicated and customer-focused individuals to join our team as APM Agent. In this role, you will provide exceptional customer service and assist passengers traveling through the terminal and concourses during times when the Automated People Mover (train) is unavailable. APM Agents play a key role in ensuring a smooth passenger experience by offering guidance, directions, and support throughout the airport.Job Location: MCO Orlando International AirportJob Status: Full- Time and Part-TimeWe are looking for dedicated and customer-focused individuals to join our team as APM Agent. In this role, you will provide exceptional customer service and assist passengers traveling through the terminal and concourses during times when the Automated People Mover (train) is unavailable. APM Agents play a key role in ensuring a smooth passenger experience by offering guidance, directions, and support throughout the airport.Responsibilities: Greet and assist passengers traveling between the terminal and concourses, which can include doing so indoors and outdoors. Provide directions, information, and customer support in a friendly and professional manner using a microphone amplifier. Guide passengers along designated outdoor walking routes when train service is unavailable. Assist elderly passengers, families, and individuals with special needs as required. Ensure passenger safety and comfort while moving through the airport. Communicate and coordinate with airport operations teams to support efficient passenger flow.Qualifications: Valid Driver's License. Valid Social Security. Valid Passport or birth certificate. If non-US Citizens have valid working permits. Able to communicate in English fluently. Ability to work flexible schedules including nights/holidays and weekends. Flexible working various shifts, including weekends and holidays. Comfortable handling and communicating large crowds of travelers Comfortable working flexible post stations which can include indoors and outdoors Strong communication and customer service skills. Strong written and verbal communication skills. Customer service driven. Must be able to frequently and steadily lift baggage at 50 pounds or above. Must be self-motivated and willing to learn. Ability to pass criminal background checks to be badged in secure areas of an airport. Ability to walk long distances and stand for extended periods. Professional, approachable, and helpful attitude. Previous experience in customer service, hospitality, airport operations/airport setting is a plus.Shifts and Pay rates:1st shift 4:00am to 12:30pm - Pay Rate: $16.752nd Shift: 12:00pm to 8:30pm - Pay Rate: $16.753rd Shift: 8:00pm to 4:30am - Pay Rate: $17.75About the CompanySoutheast Airport Services, Inc. (SAS, Inc.), a Certified Small and Minority Business Enterprise (MBE), is a full services facility support company that provides a wide array of services that have been customized to meet the needs of its aviation and logistics clients as well as their budget. SAS, Inc. has over 30 years of experience in package handling, sort management and belt flow simulation. Our experience provides effective operational management of the classifying and processing of consumer bags and luggage in an effective claims and damage free method.Pay Range: $16.75 - $17.75 per hour

Created: 2026-04-02