Product Assembly & Returns Specialist

Apply Description Job Title: Product Assembly & Returns Specialist Department: Business Operations & Logistics Reports To: Lab Manager Supervises: N/A Salary: Non-Exempt/Hourly; $18-$22 per hour SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES The Product Assembly & Returns Specialist is responsible for assembling our IoT devices and chemical control systems prior to shipment, as well as processing returned equipment for repair, troubleshooting, or refurbishment. The Product Assembly & Returns Specialist plays a key role in ensuring the quality and functionality of the products shipped to our clients. Key Responsibilities Include: * Assembly & Packaging * Assemble, test, and ship out all IoT devices and chemical controller systems based on work instructions and product specifications * Ensure proper labeling, cabling, packaging, and documentation is included with each shipment * Conduct basic function checks or QA before products are shipped to clients * Returns & Troubleshooting * Receive and inspect returned equipment, logging return details and condition * Conduct comprehensive analysis to detect and report product malfunctions, including testing various scenarios or simulating user experiences * Collaborate with team members by sharing feature requests and suggesting effective workarounds for common to advanced issues * Assist in diagnosing basic issues with returned items and preparing them for return, refurbishment, or disposal * Repackage and return working equipment to inventory or prepare it for re-shipment * Warehouse & Lab Operations * Keep work areas in warehouse and lab clean and organized; maintain an inventory of tools, parts, and consumables * Follow safety guidelines and warehouse protocols during all operations * Support general warehouse duties as needed (e.g., shipping preparation, organizing inventory, labeling) * Additional tasks as assigned by management Requirements QUALIFICATIONS * Basic mechanical aptitude and familiarity with tools like screwdrivers, pliers, and label printers * Ability to follow written instructions, stay organized, and complete tasks with accuracy and consistency * Basic knowledge of CRM systems and their functionality * Proficient in utilizing computer systems and adept at navigating various software programs efficiently * Exceptional communication skills, both written and verbal, to effectively interact with clients, team members, vendors * Strong problem-solving abilities, with a demonstrated capacity to exhibit patience when addressing challenging cases * Strong organizational abilities, enabling effective time management and successful multitasking * Detail-oriented approach with a commitment to maintaining accurate records and documentation * Demonstrated adaptability and the ability to thrive in a dynamic and fast-paced work environment, responding adeptly to changing priorities and customer needs * Collaborative mindset to contribute to cross-functional teams and achieve common goals * Highly self-motivated and passionately driven to achieve professional success * Ability to move, lift, carry, and push objects weighing up to 50 lbs on an occasional basis * Willingness and availability to work on weekends and holidays if needed SUPERVISORY RESPONSIBILITIES * N/A EDUCATION and/or EXPERIENCE * Prior experience in assembly, warehouse, or electronics handling preferred * Pool industry experience a plus, especially in equipment troubleshooting and diagnosis, replacement, etc. * Must obtain CPO license within first 90 days in position * Experience using computer software programs required; experience with GSuite and/or MS Office preferred * Experience using CRM systems required; experience with HubSpot and NetSuite is preferred but not required * Must be able to effectively communicate in English. Ability to communicate in a second language a plus!

Created: 2026-04-02