Claims Coordinator

Position SummaryThe Claims Coordinator provides administrative and operational support related to the processing of incident reports and insurance claims. This role supports all phases of the incident management and claims process, from initial intake through resolution and closure. The Claims Coordinator serves as a key liaison between field operations, insurance carriers, brokers, and internal stakeholders to ensure accurate documentation, timely reporting, and regulatory compliance.This position is based in Orange, California and reports to the Manager, Safety and Loss Prevention Investigations. Flexibility is required to support business needs, including response to store-based emergencies when necessary.Responsibilities and Duties:Claims & Incident ManagementReview all new and in-process incident reports for accuracy and completeness, including property, general liability, auto, EEOC, garnishments, and workers' compensation claimsMake claim notifications with insurance brokers and carriers and serve as a point of contact throughout the claims processCreate, update, and maintain claim files, folders, spreadsheets, and detailed documentation notesPreserve video footage and other evidence for law enforcement, attorneys, and regulatory agencies as required by lawField & Stakeholder CommunicationCommunicate with field team members to ensure all required documentation is collected, including witness statements, videos, and photosCoordinate with internal departments and external partners to support timely claim resolutionExhibit sound judgment and make informed decisions based on accurate and timely analysisCompliance, Safety & RecordkeepingRecord Days Away From Work and Restricted Duty days for OSHA recordable injuries and illnessesMaintain OSHA 300 Logs and ensure annual submissions are completed accurately and on timeUpdate Medical Provider Panels and manage the Nurse Triage Program to support injured employeesAssist in the collection, review, and delivery of Certificates of InsuranceGeneral DutiesAdhere to all company policies and procedures as outlined in the Employee HandbookPerform additional duties as assigned to support the Safety, Loss Prevention, and Risk Management functionsEducation and Work ExperienceAssociate or Bachelor's degree preferred2-3 years of experience in claims processing, workers' compensation, or insurance administrationExperience with Microsoft Office applications, including Word, Excel, and PowerPointSkill SetStrong analytical skills with the ability to identify trends and support root-cause analysisExcellent organizational skills with attention to detail and documentation accuracyStrong written and verbal communication skillsAbility to work effectively with employees and leadership at all levels of the organizationSound judgment and ability to manage sensitive and confidential information professionallyPhysical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Regularly required to sit, talk, hear, and use hands to handle office equipment and computer systemsOccasionally required to stand, walk, or reach with hands and armsMust be able to lift up to 25 pounds on occasionSpecific vision abilities required include close vision and the ability to adjust focusWork is performed primarily in an office setting with moderate noise levelsMust be able to travel up to 20% of the timeBenefits SummaryH&S Energy Group offers a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Eligible full-time team members have access to a wide range of benefits, including:Medical, dental, and vision insuranceVoluntary supplemental benefits401(k) retirement plan with company matchPaid time off (PTO) and paid holidaysEmployee discounts and company-sponsored programsOpportunities for training, development, and career growth

Created: 2026-04-02