Director of Social Services

Bond Health - Director of Social Services needed in QueensFull time (35 hours per week) position! This family shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 169 families who are in a transitional residence program for homeless families. The three story facility has rooms of various sizes, common areas and provides on-site security and social services. What The Director of Social Services Does:-Ensure that newly admitted clients receive social service intake with 48 hours of assignment to case manager.-Monitor and track client intakes and move-outs utilizing DHS rosters to update the Landing master roster daily.-Oversee all ACS cases and ensure that monthly tracking forms are completed and submitted to DHS.-Review and update ACS client rosters.-Meet with community agencies to assist with high risk case conferences as needed.-Maintain professional relationships with clients and client confidentiality.-Communicate with peers in other programs on issues related to client progress.-Understand all aspects of contract requirements and communicates this understanding to staff.-Supervise a minimum of four direct reporting staff and their subordinates to ensure that clients complete tasks (such as gaining entitlements, employment and housing options).-Work with staff to set and achieve realistic monthly performance targets in accordance with contract requirements (such as completing ILPs, inspections, monitoring families with children age 0-24 months, ACS, LTS families and housing placements).-Teach, coach and work with direct staff regarding how to interact with and/or engage clients to maintain entitlements to become eligible for housing subsidies.-Conduct weekly client progress reviews with staff.-Conduct periodic internal chart reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients.-Respond to critical incidences that require immediate attention.-Access client data using various tracking and program databases (i.e. – Client Tracking System (CTS), New York City Way, 4002 System).-Prepare contract reports and statistical information for both CAMBA management and funder use.-Assist in the analysis of program and demographic data to make programmatic improvements.-Organize onsite and offsite training opportunities for professional development of staff.-Assist the Vice-President in providing oversight for all aspects of the program in his/her absence.-Confer with the Vice-President, and/or other management staff as needed regarding programmatic and personnel issues.Attend staff/funder/outside agency meetings as requested.Facilitate weekly meetings with social service staff to address client issues and progress.-Review and sign time sheets.-Prepare performance appraisals for direct reporting staff-May develop appropriate marketing material and marketing/outreach strategies for the program.-May network both within and outside company to expand client recruitment and opportunities for client success.-May have direct client service/program responsibilities in addition to the above.-Tasks may be modified, expanded and/or assigned over a period of time Minimum Education/Experience Required:-Bachelor’s degree w/five (5) years of relevant experience working in shelter settings and DHS experience/ knowledge or-Master’s degree w/three (3) years of relevant experience. If the degree is specifically in Social Work, Mental Health Counseling, Counseling/Guidance, or Art Therapy, a corresponding professional license (LMSW, LCSW, LMHC) is also required. Other Requirements:-Two (2) years of supervisory experience.-Good written & verbal communication, and interpersonal skills.-Proficiency in Outlook, Word, and Excel.-Strong Computer literacy in other Microsoft Office Suite products.-Ability to balance shifting priorities and keep track of multiple tasks and deadlines.-Bilingual in any other language Salary: $75,000-$78,000 per year plus benefits For more information and to apply please contactHoward Newman Account Manager, Bond Health Staffing 5824 12th Avenue Brooklyn, NY, 11219 Office: 1-718-302-0040 ext. 204 Fax: 1-718-302-0070          

Created: 2026-04-02