GBGS Assistant Manager In Training Of Schaumburg, IL

We're located in Woodfield Mall! Copy & paste the link below to learn more about our company and the Assistant Manager in Training role! is Great Big Game Show?In 2023, The Escape Game introduced something entirely new: Great Big Game Show.Great Big Game Show is an immersive, live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by their favorite TV game shows.Great Big Game Show is expanding rapidly across the United States, with 18 new locations opening in 2026.DescriptionThe Assistant Manager works closely with the General Manager to help lead the store across three key areas:1. Exceeding guest expectations through exceptional hospitalityAt our core, we are a hospitality company that obsesses over the experience of every single guest. Great Big Game Show locations earn 5.0 Google review ratings by delivering an unexpected level of guest care and hospitality.2. Upholding training and operational standardsHelping ensure consistently excellent games, hosting, and front-of-house execution.3. Maintaining world-class facilitiesSupporting cleanliness, organization, and the overall presentation of the store.The Assistant Manager works functional shifts in the store and must be an excellent Guest Experience Specialist (front desk) and Game Show Host.This role is viewed as a future General Manager position and should be filled by someone with a clear passion for Great Big Game Show and a strong desire to step into a General Manager role within the next 6-18 months.You'll start as an Assistant Manager in TrainingAll Assistant Managers will begin as an Assistant Manager in Training, working 35-40 hours per week. During this period, team members will:Complete the GBGS training passportMaster all frontline positionsParticipate in ASCEND, our internal leadership development courseThe training period typically lasts 1-6 months. Upon successful completion, the individual will be signed off as a full Assistant Manager and will work 40-45 hours per week depending on location.ExpectationsLeadership & CultureServe as a GBGS brand ambassador who exemplifies care for every single guestSupport the General Manager in leading a team of 12-30 team members of all agesPromote and maintain a positive, inclusive, and energetic atmosphereIntegrate GBGS's mission, vision, and values throughout the storeTake personal responsibility for learning and development through coaching from the General Manager and Operations teamGuest Experience & OperationsEnthusiastically implement new company initiatives, strategies, policies, and training programsPartner with the General Manager to train team members and coach GBGS standards through thoughtful, consistent feedbackMaintain mastery of all front-of-house roles, including Game Show Host and Guest Experience SpecialistAssist with operational excellence through upkeep of:Apparel and retail productsGame inventoryBuilding maintenanceCash control systemsShift schedulesProvide quick, creative solutions to problems as they ariseCommunication & ReportingTrack and report basic operational and performance dataCreate and distribute the store's weekly newsletterAttend an annual management performance review conducted by one or more direct leadersRole Scope & ClassificationThis is a non-exempt roleAssistant Managers will continue working 4.5-5 functional shifts per weekYou will learn and assist with administrative tasks, but you are not fully responsiblefor:Overall store operationsManaging team relations independentlyHiring or exiting team membersExemptionsThe following responsibilities are not expected at the Assistant Manager level:Making hiring decisions without the support and approval of the General Manager or Operations leaderCreating or publishing the store's team schedule as a regular responsibility(Schedules may only be created in rare situations, such as when the General Manager is out of town, and only with approval)Terminating team members under any circumstanceAll terminations must be handled by the General Manager and/or an HQ leaderApproving pay changes or raisesJob RequirementsHigh school diploma or equivalentCollege degree preferredLeadership experience (6 months or more preferred)Full embodiment of our mission, vision, and valuesAlignment with the Assistant Manager schedule and flexible availability, including nights, weekends, and holidaysGBGS must be your sole employer during your time as Assistant ManagerHours35-40 hours per week during training40-45 hours per week after full sign-offMore or fewer hours may be required occasionallyRequired attendance at the annual GM Escape event (typically held in Q4).Uniform & Grooming StandardsBeginning 1/7/2025, hair for GBGS store managers must be a naturally occurring color, including shades of black, blonde, brown, gray, or red. Facial hair, including beards and eyebrows, must match natural hair color.Knowledge, Skills, and AbilitiesGenuine love for serving othersFlexibility in a rapidly changing work environmentConsistently positive attitudeAbility to manage cash systemsStrong interpersonal and communication skillsAbility to positively influence othersBasic computer skillsYou Might Be a Great Fit If:You genuinely enjoy interacting with guestsYou want to grow and appreciate regular feedback and constructive criticismYou care deeply about excellence and coaching othersYou enjoy a fast-paced, hands-on leadership roleYou're up for a challengeCompany Mission StatementTo design and deliver epic interactive experiences for every single guest.Company ValuesPassion: We love our guests, our brand, and our games.Integrity: We endeavor to honor God through hard work, honesty, fairness, and generosity.Creativity: We are always expanding the boundaries of what is possible.Teamwork: We can best accomplish our goals by selflessly working together.Excellence: We are relentless in our pursuit to be the best.Growth: We believe in expanding our business and developing our team members.

Created: 2026-04-02